Noel Heberling Email & Phone Number

New York City Metropolitan Area

New Jersey, United States

Managing a team of Technical Account Managers that challenge ourselves to make a difference by assisting our customers meet their deadlines while developing life saving treatment through the use of our mobile health products.

Greater New York City Area

Greater New York City Area

New York, New York

Act as professional advocate and relationship manager for global brands as well as our national production teams within the company’s proprietary content production workflow management app and database.Responsible for customer satisfaction including production teams and our global clients.Partner with sales to understand the opportunity, identify workflow challenges, and ensure a successful implementation timeline with aligned CreativeDrive resources.Analyze product usage and drive improvements that increase efficient use of app. Develop and maintain an effective working relationship with content production and creatives at all levels within their organization (either client or CreativeDrive, from front-line production and creative management through senior/executive leadership). Partner with other CreativeDrive teams including Technical Support, Production, Marketing, Product Management, Engineering, Sales to ensure proper resources are engaged to resolve all technical opportunities/requests properly and within SLA targets.Create workflow and help documentation.

New York, Ny

Directed a team that photographs over 14,000 products a year. Managed relationship of over 40 clients and ensure delivery and production schedule as well as photography and editing aligns to image standards.Partnered with developers to implement a new DAM, designed automated server processes to streamline studio workflow, designed database queries and reports to ensure production schedules are met.Drove improvements that streamlined the photography, editing, and file management system. Coordinated with internal graphics, publishing, and operations departments to provide deliverables. Responsible for hiring, training, and developing new production team members.Designed and implemented a workflow for the company’s new technology – 360 and 3D photography. Managed billing, contracts, and supplies.

Designed and implemented workflow for new retail website photography studio.Partnered with developers and engineering to streamline image and data upload process.Managed a team of 3 photographers, 2 assistants, and 2 editors to deliver over 300 images/day.Maintained database and resolve discrepancies between inventory and website imagery. Created graphics for, social media and off site advertising. Digitize school logos for embroidery.

Graphic Design and Photo Retouching