Noel Hernandez Email and Phone Number
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As a dynamic professional with a track record of efficiently leading IT infrastructure operations, I bring to the table a wealth of experience in implementing and maintaining robust and scalable IT systems to support business objectives. My expertise spans strategic planning, budget management, and team leadership, all geared towards driving technological innovation and organizational success.With a keen eye for detail, I excel in managing network infrastructure, leveraging cloud services, implementing security protocols, and crafting comprehensive disaster recovery plans to ensure business continuity. My commitment to fostering cross-functional collaboration and aligning IT initiatives with overarching organizational goals has consistently yielded tangible results.I pride myself on my ability to deliver high-quality solutions while optimizing costs and enhancing operational performance. Through effective communication and interpersonal skills, coupled with critical thinking and problem-solving abilities, I am adept at navigating complex challenges and driving impactful outcomes.If you're seeking a results-driven IT leader who can elevate your organization's technological capabilities and drive innovation, I invite you to connect with me. Let's explore how I can contribute to your team's success.
Mod Pizza
View- Website:
- modpizza.com
- Employees:
- 1
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Director Of It Support And InfrastructureMod Pizza Apr 2019 - PresentBellevue, Washington, UsIn my current job role, I lead a team of 12 professionals across four functional areas: Network and Infrastructure, IT Support, Telecommunications, and end-user systems. I collaborate with the Legal department to negotiate SaaS contracts, ensuring compliance with Soc2/Sox requirements. Additionally, I manage a $2 million budget for SaaS subscriptions and end-user licenses.• Facilitated seamless telecommuting experiences by implementing and integrating remote work technology solutions, including conference room systems and user applications.• Optimized hardware procurement procedures by building vendor relations and leveraging and value propositions.• Fostered strong professional relationships with internal/external audit and security teams.• Ensured attainment of PCI compliance for level 1 merchant. -
Manager Of It SupportMod Pizza Apr 2017 - Apr 2019Bellevue, Washington, UsIn this tenure, I employed data analysis to enhance services and establish Service Level Agreements (SLAs). As the primary escalation point for complex technical issues, I offered guidance and assistance to ensure timely resolution. I also monitored and evaluated the performance of IT support services, identifying areas for improvement.• Led negotiations for Microsoft EA resulting in 40% reduction in unnecessary licensing costs.• Improved customer service delivery by implementing call center for incoming calls.• Minimized downtime by developing standards to enforce network redundancy.• Successfully trained and expanded team size from six to 12 professionals.• Introduced ticketing system to enhance help request processes. -
System EngineerMod Pizza Oct 2016 - Apr 2017Bellevue, Washington, UsI oversaw data and networking infrastructure across 500+ locations, including VOIP, Wi-Fi, primary and cellular connections, and network security. I ensured compliance with PCI and PII regulations while maintaining data security and privacy standards. Additionally, I managed contract administration for SaaS and hardware agreements and collaborated cross-functionally to streamline triage processes and deliver effective resolutions.• Orchestrated 3rd party vendor relationships for seamless integration and support during new store openings.• Accomplished 80% phone call answer rate and ensured 24-hour ticket resolutions by devising SLAs.• Spearheaded enhancement and deployment of service ticket platform. -
System Administrator IiOuterwall Aug 2016 - Oct 2016UsI coordinated the deployment of virtual servers, including Windows 2003, 2008 R2, 2012, and Redhat Enterprise Linux. Additionally, I configured Windows Clustering and Availability groups, and performed routine maintenance tasks in a 96-host vCenter environment. I managed enterprise Trend Micro servers for both workstations and servers, executing upgrades and troubleshooting issues while implementing real-time exclusions. Supervising enterprise backup operations using Commvault and Veeam, I conducted file-level restorations and oversaw 10 domains with varying trust levels. Furthermore, I administered Active Directory, internal and external DNS, Group Policy, and DHCP to support organizational needs. Lastly, I managed four Kaseya environments housing over 10,000 agents.• Maintained 1000+ enterprise servers by leveraging Microsoft System Suite 2012 SCCM, SCOM, and Orchestrator.• Acted as Subject Matter Expert (SME) in data center migration project involving over 1500+ virtual servers.• Drove professional development by providing training on VMware vCloud to developers and I&O teams.• Efficiently resolved Tape library and media management issues. -
Systems AdministratorOuterwall Apr 2013 - Aug 2016Us -
Deskside Support SpecialistCoinstar Mar 2011 - Apr 2013Bellevue, Washington, UsI developed training materials and instruction sheets, leading brown bag sessions to educate staff. Spearheading an initiative to train new personnel, I crafted 24 comprehensive training documents and self-help resources. Furthermore, I optimized video conferencing equipment across five sites, including 23 conference rooms, while ensuring adherence to security policies and standards.• Exceeded expectations by attaining 99.07% customer satisfaction rating via onsite and remote support for diverse user base of over 1200 individuals across different lines of business.• Spearheaded standardization of Apple hardware and software, resulting in successful upgrade of over 100 users.• Ensured prompt resolution of issues by partnering with networking, systems, and platform services teams.• Facilitated effective communication between various IT groups regarding enterprise-level projects.• Achieved 100% first ticket resolution rate and managed average of 120 tickets monthly. -
Web DeveloperReveneo Inc Feb 2007 - Jan 2011
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Technical Services EngineerCoinstar Apr 2003 - Jan 2007Bellevue, Washington, Us -
Associate Technical Services EngineerCoinstar May 2002 - Apr 2003Bellevue, Washington, Us -
Field EngineerCoinstar Jul 2000 - May 2002Bellevue, Washington, Us
Noel Hernandez Skills
Noel Hernandez Education Details
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Itt Technical Institute-San BernardinoElectrical And Electronics Engineering
Frequently Asked Questions about Noel Hernandez
What company does Noel Hernandez work for?
Noel Hernandez works for Mod Pizza
What is Noel Hernandez's role at the current company?
Noel Hernandez's current role is Director IT Support & Infrastructure.
What is Noel Hernandez's email address?
Noel Hernandez's email address is nh****@****ail.com
What is Noel Hernandez's direct phone number?
Noel Hernandez's direct phone number is +142594*****
What schools did Noel Hernandez attend?
Noel Hernandez attended Itt Technical Institute-San Bernardino.
What skills is Noel Hernandez known for?
Noel Hernandez has skills like Troubleshooting, Software Documentation, Disaster Recovery, Visio, Vendor Management, Itil, Process Improvement, Active Directory, System Administration, Lotus Notes, Microsoft Sql Server, Team Building.
Who are Noel Hernandez's colleagues?
Noel Hernandez's colleagues are Matthew Singleton, Alysa Guldan, Gabrielle Beattie, Kaliyah Hayes, Syd Harayda, Jenna Moser, Maddy Guzman.
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