Noel L. Email and Phone Number

• Serve as administrator of agency's proprietary web-based business intelligence and operations platform, “Reporter.”• Train new hires from 11 different offices on our business itellegnice tool.• Support all levels of Production, Resource Management, HR and Finance departments• Approve invoices for contractors and collaborate with Finance, Recruitment and Resource Management• Production Mentee• Manage Traffic and creative assets on Verizon Social Projects• Proficient in MS Project and JIRA

Assisted with handling broadcast cash discrepancies for global media agency.•Improved operational efficiency by collaborating weekly with dept. supervisor to assess and re-locate group assignments.•Streamlined movement of Promotional Coordinators and Managers regularly.•Recognized for facilitating employee training focused on elevating Media Assistants to Media Administrators.•Corresponded with major broadcast networks to reduce more than half of the discrepancy dollars for the quarter.

Primary backup for Production Supervisor for book activation and sale launches – Primary responsibilities included weekly online sales for major publishers--Marvel, DC, IDW etc. quality assurance, and database management. • Submitted weekly processing reports to Dept. Manager.•Provided quality assurance for all incoming data art files.•Trained fellow production assistants in CMS and online sales.•Ensured compliance with operational process by working closely with Project and Production Managers.

Leading telecommunications and Media Company. Resolved disputes, payments, billing inquiries, change of service requests and general technical inquiries through troubleshooting support.• Efficient handling of customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems; consistently following up on promises and commitments on a timely basis; and appropriately identifying and escalating unresolved issues.• Effectively communicate, using customer friendly and appropriate language, to explain customer bills, payment issues and handle billing disputes consistent with Cablevision standards.

Large golfing manufacture that produces bags and accessories for major Brands.Seasonal; Helped with running usual office duties and inputting AmazonHoliday orders into the system.•Built positive relationships with company clientele.•Assisted with web site layout graphics in Adobe.•Logged files into Access database with a minimum of 250 files per day.