Noel Lopez Email and Phone Number

-Implemented Pendo Insights, Guides, and Feedback to drive a data-centric transformation across the product organization, enabling measurement of client size, product request reach, and impact analysis of decisions on customer satisfaction and business outcomes.-Streamlined billing processes by integrating Zuora tech stack, reducing manual effort and allowing contact center clients to scale agent licenses, minute credits, and phone number lines efficiently.

-Led the implementation of shipping credits to meet the work-from-home boom in 2020, establishing a core industry-leading feature that became the primary contributor to SwagUp’s growth during this period.-Enhanced SwagUp’s presence in the promotional products industry by refining the dashboard experience for order tracking and account management, resulting in a 20% increase in customer loyalty and repeat orders.

-Led marketing initiatives in the business process outsourcing (BPO) sector, focusing on trade show campaigns that drove a 300% increase in quarterly lead acquisition and contributed to $14M in annual recurring revenue.-Strengthened team collaboration by aligning designers, developers, and media specialists to execute impactful lead-generation campaigns for internal teams and startup accelerator clients.

As a Founder, I designed and manufactured necktie variations. I efficiently managed all aspects of sales, marketing, and brand building besides managing the operations of the company. I solely led the growth, stability, direction, and daily operation of the business. I established short and long-term goals, managed budgets, and ensured the proper allocation of resources.A few key accomplishments include:• Sold 100K+ neckties to retail consumers through e-commerce by launching The Town and Co through university procurement channels. • Landed national distribution in 43 airports as well as licensed and partnered with 20+ universities for staff apparel.