Deploy PC’s, connect peripherals, provide cable management, assign user to asset in system (configured user settings, permissions, and accounts with ADMIN tool NetIQ), updated/modified entries of user and machine pairs in web-based database (tracker), and migrated all 5000 E&J Gallo Winery users/employees across all geographical areas, divisions, and departments from Windows-7 to Windows-10. Provide post-support to all users across as well following the deployment with anything that they would need with respect to the migration. Perform troubleshooting, parts replacement, system upgrades, and equipment collection. Troubleshot issues with over 90 programs. Documented problems, solutions, and communicated with teams. Also provide basic installation and maintenance of computer peripherals. Used SCCM/MDT to image/re-image computers and also work on ticket queues. Completed 10 - 20 tickets a day with SERVICENOW and ensured that all of the tickets are completed based upon their assigned priorities. Hands-On experience with various Structural/Object-Oriented Programming languages in particular C, C++, C#, Java, and JavaScript.

I have been playing music since I was 4 years old. I have been playing the keyboards/piano/organ since the age of 11. I do parties & perform for various occasions at different venues with my own international group involving different international vocalists around the state, country, & the world...I just recently earned my Skills Recognition Certificate/degree in Electronic Music, Recording Arts, & Live Sound (2009-2010).

Provided deskside support for Mac and Windows-10 and onsite support to authorized users with operational and technical support. Monitored and analyzed trends in company inventory control in order to make recommendations for the future to identify areas for possible IT asset optimization. Responsible for various IT moves within different divisions, areas, and buildings of E & J Gallo. Supported authorized users connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments. Installed, upgraded, and repaired EUC equipment (desktops, laptops, monitors, and associated peripherals). Provided support and maintenance of MAC hardware, Apple mobile products, applications, Pro applications, and OS.

Performed imaging, troubleshooting, parts replacement, system upgrades, equipment collection and basic de-installs and reinstalls/deployments. Performed data analysis/consulting project @ Facebook, Inc. parsing/analyzing about 10,000 internal employee comments and categorizing them according to numerous topics/sub-topics/fields along with the right ratings. Also made sure our categorization was very accurate along with quality of the data, other behaviors, and factors. A lot of spot-checking was performed on numerous sets of comments as well. Performed troubleshooting of network access and printers and also provided post-support to users. Imaged/re-imaged computers and migrated users from their old computer to a new one.

Built test trays and racks for variety of Apple products like Apple Mac minis, MacBook pros, Apple 4K TVs, Apple monitors, etc. for quality assurance purposes @ Apple. Part of the team that created automated tests using X-code @ Apple. Came up and improved testing strategies that maximized coverages of various components with minimal manual intervention and geared towards ensuring quality of the products. Executed tests with attention to detail and communicated the overall quality with relevant teams.

Performed imaging, troubleshooting, parts replacement, system upgrades, equipment collection and basic de-installs and reinstalls/deployments.

Performed imaging, troubleshooting, parts replacement, system upgrades, equipment collection and basic de-installs and reinstalls/deployments. Troubleshot servers, switches, client systems. Cable patched panels and installed operating systems. Setup remote desktops, upgrade systems, fiber channel switches, and workstation builds and repairs. De-installed and reinstalled servers. De-racked, racked, and cabled all of the equipment including all of the servers needed.

Performed configurations, programming, and deployments of 1000's of new Cisco IP phones replacing Avaya phones. Responded to ticket queue, and ensured tickets were completed based upon their assigned priorities.

Provided support to Google using their GUTS ticketing system. Conducted IDF commissioning audit (Handoff/Closeout) and correctly labelled racks/IDFs. Assisted in updating existing QC SOP, & MOP documents and deployed base config on network devices. Followed existing methods of procedure (MOP) and handled patching requests copper and fiber. Performed MDF/IDF audits and JR audits along with basic troubleshooting of break fix issues. Supported projects requested by manager and provided support for change requests (CRs). Rack-mounted switches and routers, reviewed, and commented on MOPs. Tested and trouble-shot complex multipoint circuits. Updated commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix). Administered various client management technologies, such as workstation hardware and software management, security, and patch management. Assisted network team with server and networking support duties. Troubleshot network connectivity and reported issues to network engineers.

Walking through entire department stores of Nordstrom Rack checking and troubleshooting POS (Point of Sale) registers, Thin Client terminals, printers, signature captures (SigCap), and scan guns/work phones for their proper operation, overall functionality, network connectivity, updates, and compatibility. Also performing/conducting IT inventory throughout multiple stores.

Participated in quality control/assurance, reformatting, testing, analysis, data interpretation, and reporting of 16,000 HID card readers. This entailed a 4-step process to completely convert and validate every single HID reader from testing Wiegand to OSDP conversion to Wiegand Off verification to verifying the OSDP conversion. Accurately recorded data and attributes of findings from audits in spreadsheets and reported out findings in variety of formats. The staging and shipping of bad readers after all of the required steps were completed thoroughly and successfully as well.

Captured computer images using acquisition software, then uploaded them onto a legal drive in a data center once the image was captured. The images were compared using Beyond-Compare software for any discrepancies between the 2 versions of the image on the server and the drive itself. Teqtivity software was also used to look up any kind of assets as well. Developed a task-tracking system to provide better visibility to management of how we were reaching their goals. Rewrote the workforce database and streamlined the user interface.

Imaged and encrypted over 18,000 QA/Linux/Windows computers & desktops, laptops, Mac books, Chromebooks, IMacs, Google tablets, Google pixel phones, Chrome boxes for New Hire orientations, and for other related events/people (i.e. for exchange, upgrade, break fix, SD loaner, Event loaners, etc.). Corp hosted hardware to ensure systems are enabled for user at first logon. Break/fix laptop and provisioning. Configured Bios and deleted Mac addresses using command-line GUI interface. Set up and configured all kinds of different pc and Apple laptops, desktops, tablets, and mobile devices with the specified OS, software, and hardware appropriate for the various departments (i.e. Security, M-team, VIP support, etc.). Performed hardware upgrades on a variety of platforms including Apple, Dell, HP, and Lenovo. Updated assets with newly deployed assets. Updated employee information using .csv files extracted from the Task tool and from mail merge. Syncs with client platform engineering on imaging related updates and roadblocks. Synced with service desk to resolve any task-handling quality issues, and logistical support issues. Troubleshot network connectivity and device issues. Worked through and monitored help-desk ticketing system to communicate with end-users and ensured all tickets were completed thoroughly.

Updated mac users on Mac Casper & PKI migrations. Basically mac users needed 2 important updates to improve productivity and ensure uninterrupted access to Adobe Wi-Fi and resources.

Wrote software applications for various companies/clients using various computer programming languages like C++, C, JAVA, JavaScript, J2EE, JSP, ASP, C#, Perl, PHP, HTML, AJAX, CSS, Python, VB 6.0/.NET...& etc...I have designed websites, adjusted HTML pages, developed dynamic back-end functionality on websites to satisfy specific customer needs, and generated images. Extensive use of jQuery, Node.js, AngularJS, and other common uses of JavaScript, C#, MVC 4, PHP, Zend FrameworkCreating custom, general use modules and components which extend the elements and modules of core AngularJS. Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource. Github for distributed version control of all software development. Selected and implemented agile development practices according to the application requirements for every project. Participated in designing and development of software using agile development practices. Coding of sample test case programs in Java, C/C++, PERL, and for problem isolation. A real time chat room application that was developed using Rails and the new WebSockets protocol in HTML5. WebSockets provide full-duplex low-latency connections between client and server without the overhead of the HTTP header. The client is implemented through Javascript and JQuery. Written GUI client using .NET to render different dataset information. Written and read data from XML dataset. Saving user configuration in registry with Win32 API. Used regular expression for XML data formats. Implemented project in J2EE and ran it on Web Logic web server, uses Oracle as backend database. JSP, Servlets, Java Beans, Java, PL/SQL, JDBC, XML, XSLT, DHTML, JavaScript and Soap messaging technologies are used. Hands-on experience in the JNI layer between J2EE, Struts, Scrum, Java, C++, PERL risk/pricing code using C, C++.

Developed complex mappings using a range of transformations (including Filter, Router, Lookup, Update Strategy, and Expression) on the extracted data according to the Transformation Business Rules and user requirements. Evaluated Types 1, 2, and 3 slowly-changing dimensions for use in the project. Decided on and implemented Type 2 (version). Designed and developed the ETL strategy to populate the Data Warehouse from the various source systems feeds using a combination of Informatica PowerCenter and PL/SQL. Formulated various mappings using active and passive transformations. Used Debugger to create break points, run till the break points, intermittently modify the data, and debug the transformations.

Built and improved internal database engines to improve the speed and flexibility of the overall database development process. Installed a web server, database server, and PHP library. Enhanced and developed a database library with Query functionality. Developed dynamic back-end functionality to meet specific customer requirements. Successfully established new web development strategies to increase productivity and company products while decreasing development time. Designed multiple CGI programs in Visual C++ to handle inbound http request from different trading partners. Maintained and updated quite a few UML, C++, Java, C#, CGI programs to work properly on multiple servers. Participated in the development of a distributed multi-thread Crawl Engine Seeding application. Java, JDBC, and Java networking technologies were used. It processes domain names and retrieved from Oracle, sends URLs to crawl engines running on distributed computer system, and saves response back to database. Designed and implemented a multi-threaded batch browser in JavaScript, Java to process E-Commerce data concurrently to remote locations, using sockets and network TCP/IP communication protocols.

Contributed to completion of multiple technical projects, including the following:Scheduling program: Created a program that enabled the company to more easily access and manage employee weekly work schedules. Used Java, C++, SQL, and SalesLogic to achieve desired program capabilities. Web collaboration and form sharing: Executed actions that improved effectiveness and efficiency by enabling interactive co-browsing and form-sharing sessions between agents and customers. Interactive voice response (IVR) call routing: Completed a project that enabled the company to customize call flows and provided automated voice menus that gathered essential information immediately and without programming. Unified messaging: Developed solution that facilitated retrieval of remote voicemail, email, and fax messages from any email client. Solution generated intelligent and automatic responses, as well as automatic routing of email inquiries to agents.

Performed a diverse range of activities to enhance computer operations, including software and security program installation and configuration, hard-drive partitioning and formatting, and keyboard and printer problem resolution. Requested information about software and hardware issues and documented all concerns. Troubleshot systems and worked with customers to determine needed hardware and/or software changes. Broke down systems, removed malfunctioning hardware, and installed new parts. Performed all repairs for utmost concern for customer privacy. Resolved selected issues with smart phone and tablets. Explained features to customers and offered advice on best-fit choices based on customer needs.

Designed a budget database in MS Access using existing Excel files. I started the process with Linking spreadsheets and matching them in Access. Then I converted files from Excel-1997 to Excel-2000 format and wrote the data back out and generated reports driven by queries.

Designed, Implemented/coded software/programs in C, C++, C#, Java, Python, Visual Basic, Fortran, & SAS to calculate Lyapunov Exponents and to perform Linear regression on stock returns. Research was conducted using Crisp data from Cal Poly IBM S/390 web-site via my AMSPEC account for the Department of Accounting and Finance. Assisted and tutored many students with school material along with numerous computer programs. In the meantime resolved software & hardware problems and corrected printing and network problems for the Office of Information Technology labs.