• Improve the operational systems, processes and policies in support of company mission -- specifically, support the entire agency to better achieve the set quota. • Report to management operational deviations and resolutions to better improve company procedures.• Plays a significant role in analyzing and tracking budget against actual costs, including an initiative geared toward maximizing allocated budgets.• Reviews installation work order, coordinate and assign system analyst once approval is obtained.• Generate weekly and monthly variance reports, profit and loss and disbursements.• Coordinate correspondence between Xerox, Vendors, and clients.• Payroll management, including tabulation of accrued employee benefits and disbursement of checks for agency expenses.• Oversees office personnel, on and off boarding new employees and train new hires to use company software systems. • In charge of Accounts Payable & Account Receivables, bank deposits and bookkeeping using E-Automate/QuickBooks.• Manage the information flow and make sure that confidential information is handled in strict compliance. • Oversees the CRM (Salesforce) activity and making sure that all reports, activities and account information are current.• Manage and increase the effectiveness and efficiency of Support Services such as HR, IT and Customer relations.• Travel to another agency located in the Van Nuys area.

• Provided office support to General Manager, Agents, office staff and brokers. • Generated monthly Profit and Loss, Acct. Payable, Acct. Receivable reports using QuickBooks.• Was in charge of utilities turn ON/OFF for bank properties and upload required bank documents.• Generated monthly financial reports such as variance and expense reports. • Was in charge of corresponding to different utilities provider and contractor. • Was in charge of reviewing property job order and coordinating with different contractors to do the work.• Coordinated with different Homes Owners Associations to get demand letter & CC&R and all other community restriction details.• Was in charge to oversee several property inspectors to assess property condition.

• Provided senior level executive support to the owner/President. • Handled the day-to-day company operations; making sure that the office is well maintained and secured. • Was in charge of interviewing, hiring, performance evaluations, staff disciplinary discussions/actions.• Was in charge of recommending and monitoring company budgets and generate financial reports such as variance, profit and loss and bill of material (BOM) reports. • Organized filing system and maintained extensive calendar management. • Supervised over 30 car detailers and making sure that clients’ preferences are installed properly. • Made sure that company rules and procedures are met as well as institute rules as needed. • Was in charge of communicating to Shelby Cars in regards to operational requirements.• Acted as a project manager to increase production line output. • Travels to California where another office is located.

• Managed the installation and configuration of the network (TCP/IP, DNS, DHCP) system; defined its capacity; as well as its limitation. • Coordinated communications between our headquarters in the U.S.A. and Hong Kong.• Traveled to Hong Kong where another office is located.

• Maintained the company network and data communications and all its components. • Coordinated system communications between manufacturing plants located in the Philippines, Indonesia, Taiwan and Hong Kong.

• Formulated marketing plans with regards to promotions and B2B tie-up arrangement. • Generated sales and marketing financial report such as budget analysis, revenue and expense/representation allowances.

• Assisted the General Manager in his appointments, board meetings, business functions, international correspondence and financial reporting to be submitted to different offices in the Middle East.

• Oriented newly hired personnel about the POINT OF SALE (POS) system. • Reviewed pricing adjustments, Daily/Monthly Rep and managed the transfer of goods report.• Generated reports to headquarter in Riyadh, Saudi Arabia.

• Provided product research, testing, evaluation and product recommendations in regards to the company brands being sold.• Provided research outcome to management for vendor confirmation and evaluation. • Maintained communications between the company, vendors and manufacturers.

• Was in charge of increasing branch revenues by dealing with corporate accounts and formulating marketing strategies. • Generate weekly and monthly financial reports if set budget and revenue are being met.

• Managed the 3rd and 4th year high school students teaching basic computer concepts and software packages.