Noel Nicholas Email and Phone Number
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Noel Nicholas personal email
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I'm a results-driven leader, with 20+ years of experience spanning sales and marketing, customer service and business development. I possess exceptional communication skills, which enables me to engage with cross-functional peers and to work cooperatively with all levels.My recent position combined marketing operations, integration and business development--dedicated to continuous process improvements in a rapidly growing market. I’m proactive in addressing potential issues and resolving quickly. Specialties:• Business Development• Customer Service• Relationship Building• Coaching & Team Building• Lead Generation (Inquiries, MQLs, SALs, SQLs)• Account Management• CRM/Salesforce.com• Marketing Automation (Marketo, Pardot)• Business Intelligence Tools (RainKing, Discover.Org, LeadLander, 6sense, SalesLoft)• Customer Service Tools (inContact, LiveChat, Live Agent)• Sales/Marketing Reporting & Analytics• Training/On-Boarding• Contract Management
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Senior Manager Marketing OperationsCheckmarxCoralville, Ia, Us
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Senior Manager Marketing OperationsPondurance Feb 2021 - PresentCoralville, Iowa, United States -
Senior Manager Marketing OperationsRsa Security Aug 2017 - Sep 2020Des Moines Metropolitan Area• Managed day-to-day activities of Marketing Operations team• Worked along side the team to complete marketing campaign requests• Integrated multiple tools with the Pardot marketing automation tool• Solidified project scope of marketing campaigns and projects• Trained and on-boarded remote operations analysts• Worked cross-functionally to create strategies to support the business• Developed reports and dashboards to sustain the business• Organized vendor relations with third party product integrations• Documented processes to enhance efficiency -
Business Development Operations ManagerFortinet Feb 2016 - Feb 2017Johnston, Iowa•Managed day-to-day operations of Business Development •Responsible for on-boarding and training local and remote sales team•Worked with global marketing and sales operations teams to implement initiatives and create strategies to support the business •Analyzed daily, monthly and quarterly reports, provide feedback to director and cross-functional partners•Identified and assisted in lead generation opportunities•Created and developed reports and dashboards to sustain the business•Worked cross-functionally to develop and work through business processes in order to expand, where needed •Streamlined processes for better efficiency and effectiveness -
Senior Technical Support ManagerSkillsoft Oct 2011 - Feb 2016West Des Moines, Iowa, United StatesChange Management advocate following the acquisition of SumTotal Systems, LLC•Managed daily operations of Customer Support Teams •Collaborated and provided technical and managerial leadership across multiple product pillars•Developed policies and procedures to improve satisfaction•Developed procedures to insure timely response and resolution to issues•Worked cross-functionally to develop overall incident management strategies•Met with clients to strategize best practices•Provided monthly reporting, metrics and analysis on activity•Trained and educated contributors on new processes and techniques -
Customer Service ManagerSumtotal Systems Feb 1998 - Oct 2011West Des Moines, Ia•Led and managed the daily operations of the End User Support Team•Planned, assigned and monitored work tasks for optimum team efficiency•Formulated and implemented customer service policies and procedures•Implemented improvements for tracking of cases and the customer experience •Ensured consistent achievement of customer service levels and standards -
Customer Support LeadOpis Corporation Jul 1992 - Feb 1998
Noel Nicholas Skills
Noel Nicholas Education Details
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Spanish (Emphasis Translation/Interpretation)
Frequently Asked Questions about Noel Nicholas
What company does Noel Nicholas work for?
Noel Nicholas works for Checkmarx
What is Noel Nicholas's role at the current company?
Noel Nicholas's current role is Senior Manager Marketing Operations.
What is Noel Nicholas's email address?
Noel Nicholas's email address is no****@****rsa.com
What is Noel Nicholas's direct phone number?
Noel Nicholas's direct phone number is (408) 235*****
What schools did Noel Nicholas attend?
Noel Nicholas attended University Of Northern Iowa.
What skills is Noel Nicholas known for?
Noel Nicholas has skills like Cross Functional Team Leadership, Technical Support, Saas, Salesforce.com, Enterprise Software, Leadership, Cloud Computing, Professional Services, Management, Crm, Process Improvement, Account Management.
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Noel Nicholas
United States1geolearning.com -
4nhm.org, gmail.com, usc.edu, kidsgardening.org -
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