• Insurance related information• Handling financial information• Us Customer handling tax formsMaking customers understand the benefit of the product handling theteam as a backup DTL consoldiating data and advising on the nextaction needed.Assisted customers with inquiries regarding products and servicesthrough phone, email, and chat.• Provided product information to customers in a timely manner.Maintained a high level of customer satisfaction by providing accurateand helpful responses.•Monitored customer feedback through surveys and other methods forquality assurance purposes.• Managed high-volume of inbound and outbound customer calls.Reviewed files, records and other obtained documents to respond tocustomer requests.