My role as a IT Productivity Manager Includes:- Managing our Team of IT Productivity Specialists.- Work along side the IT Productivity Director to ensure policies and procedures are up-to-date and accurate.- Coordination of projects along side our Project Manager. - Performance review of our IT Productivity Specialist.- Ensuring our SLA’s are being met. - Assisting with Level 2 & 3 calls for troubleshooting. - Investigation of High-Priority Tickets and Alerts

My role as a Systems Integration Engineer included: Deploying and Managing Office 365 Backups- Deploying and Managing EDR Solutions- On-Boarding New Clients with our Managed Solutions- Coordinating a small team to handle items related to On-Boarding- Ensure Security and Management applications being deployed did not interfere with Business production.- Deploy and Manage SaaS solutions- Migration of services to Microsoft 365 & Microsoft 365 GCC tenant(s)- Configure Microsoft 365 Tenants through the admin center, Azure Active Directory Portal and/or Powershell.- Investigate Security alerts from our EDR, and Monitoring Solutions.- Investigate Microsoft 365 Security Alerts

My role as a System Engineer include the following: - Deploying, managing, securing, and troubleshooting Microsoft 365.- Setting up office networks. - Server setup, deployment, maintenance and troubleshooting. - Backup monitoring on servers, desktops, & laptops. - Workstation setup, maintenance and troubleshooting. - Troubleshoot and resolve various network issues.- Troubleshoot various operating systems such as Mac OS, Windows 7, Windows 8.1, Windows 10, and Windows 11. Windows Server 2012 R2, Windows Server 2016, and Windows Server 2022.-Troubleshoot network equipment such as routers, switches, firewalls, and access points

Working in the Disaster Response and Recovery division. My role as a logistics technician included; - Building kits filled with equipment for the response and monitoring team. - Building kits for the recovery team.- Keeping inventory of what is in stock and location of kits.- Managing and Inventorying over 3000 Verizon phones that were sent to the field and/or return back to main office.- Using the Verizon Enterprise Portal to Add, Buy and Deactivate phones for various users