With extensive product management experience and a strong foundation in accounting, I excel in delivering innovative SaaS billing and financial integration solutions. My background in Fintech and deep technical expertise enable me to translate complex engineering solutions into actionable insights for finance teams, fostering collaboration and efficiency.𝗞𝗲𝘆 𝗦𝗸𝗶𝗹𝗹𝘀:► Product Management► Billing Integration► Workflow Design► MVP Development► Strategic Planning𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:✦ Scaled billing processes significantly, boosting cash flow and revenue growth.✦ Recovered substantial unbilled usage revenue through detailed analysis of Zuora APIs and reporting tools.✦ Minimized billing outages by meticulously reviewing and testing billing tooling and improvements.✦ Helped prepare SendGrid for its IPO by managing accounts receivable, provisioning, and usage controls.✦ Implemented Zuora tools to streamline billing processes, reduce manual work, and enhance focus on reducing technical debt.𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗦𝗻𝗮𝗽𝘀𝗵𝗼𝘁:✯ Passionate about solving process challenges and improving operational efficiency.✯ Colleagues describe me as positive, enthusiastic, helpful, and detail-oriented.✯ I enjoy collaborative problem-solving, training, mentorship, and achieving positive business outcomes.✯ Notable achievements include training teams, launching new products, and motivating distributors and customers using data-driven storytelling.✯ Deep love for the outdoors, spending over 35 days each year backpacking. As a self-motivated individual, I believe hard work and dedication are crucial to staying at the top. I continually strive to think critically, challenge assumptions, and provide context to support planning, decision-making, and decisive action.
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Senior Product ManagerCloudflareUnited States -
Product Manager - BillingTwilio Mar 2022 - Sep 2024San Francisco, California, UsAt Twilio, I led the data-driven Agile product development process for our email billing and customers data platforms. My focus is on advocating for our customers while delivering prioritized roadmaps and defining feature value propositions. Tracking KPIs allows me to adjust our approaches for maximum impact. One notable project involves owning the strategy and roadmap for launching a reverse ETL tool, which will enhance our competitive advantage. This requires engaging with multi-functional teams for requirements documents, customer feedback, market analysis, and use cases.As an SME, I implemented Zuora tools to scale billing solutions, reduce reliance on engineering resources, diminish technical debt, and boost product roadmap efficiency. My leadership in product-driven planning addressed cross-team dependencies and facilitated conversations, driving toward key success metrics and company goals. I saved approximately 40 person-hours monthly by automating accounting close cycle processes for operational teams. -
Quality Assurance EngineerTwilio Oct 2020 - Mar 2022San Francisco, California, UsI developed and executed detailed engineering test plans for billing, customer identity, and payments, aiming to improve consumer trust and reduce fraud. Engaging in user research and data analysis was key to supporting product development. One significant achievement was discovering $400k in lost tax billings in 2021 using domain expertise and company-developed tooling. Additionally, I recovered $600k of unbilled usage revenue in December 2020 by analyzing Zuora APIs and reporting tools.Implementing flexible billing solutions tailored to enterprise needs bolstered our customer acquisition, conversion, and retention rates. I also played a crucial role in transitioning SendGrid from monthly to yearly subscription models, optimizing for market demands and unlocking enterprise sales potential. My efforts in supporting European tax compliance optimized billing across entities without the need for costly interventions.
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Senior Accounts Receivable Analyst / Senior Financial Project SpecialistTwilio Apr 2017 - Oct 2020San Francisco, California, UsJoining SendGrid's fast-paced team during its IPO preparation was an exciting challenge. My primary responsibility was owning accounts receivable, provisioning, and usage controls. I implemented strategic planning and workflow design to improve billing processes and customer engagement, scaling email platform billing from 65K to over 100K customers and increasing revenue from $12M to ~$40M/month. Utilizing off-the-shelf Zuora solutions, I streamlined customer onboarding and improved order-to-cash processes.I also implemented efficient accounting systems and multiple payment gateways (Worldpay/Vantiv, Stripe, Ava-Tax), optimizing month-end processes and reducing manual tasks. Collaborating with engineering and product management, I found solutions to unstructured problems, enhancing efficiency and customer experiences. Transitioning the team from Zendesk to Salesforce as a billing operations tool demonstrated my strong stakeholder management and technical documentation skills.
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Senior AccountantTapinfluence Jun 2016 - Mar 2017Mountain View, California, Us -
Erp ConsultantLogic Data Jun 2015 - Jun 2016UsInfor Gold Channel Partner - Cloudsuite Business/Syteline ERP•Product Support, upgrades, implementation, and training, with a direct focus on Finance/Accounting•Financial Statement Creation and training using an Excel plug in•Data conversion analysis -
Revenue AccountantBankrate, Inc. Sep 2012 - Jun 2015Charlotte, North Carolina, Us•Managed billing, invoicing and monthly account adjustments for high volume national accounts.•Streamlined accounting processes, resulting in a more concise month end close, and higher SOX compliancy.•Participated in Operating Expense and Capital budgeting, collaborating with department executives in developing annual consolidated budgets and periodic P&L analyses. •Consolidated intercompany accounts of multiple verticals in the organization.•Implemented efficient accounting systems to optimize resource utilization. •Supervised staff to ensure compliance with SOX requirements in all financial reports and reconciliations. -
Staff AccountantBankrate, Inc. Oct 2011 - Sep 2012Charlotte, North Carolina, Us•Reconciled major asset and liability accounts. •Managed local and international branch accounts for fixed and intangible assets.•Collaborated with internal and affiliate entities for monthly financial reporting and quarterly reviews, as well as internal and external auditors during financial statement audits and reviews.
Ryan Noel Education Details
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Florida Atlantic UniversityAccounting -
University Of Florida
Frequently Asked Questions about Ryan Noel
What company does Ryan Noel work for?
Ryan Noel works for Cloudflare
What is Ryan Noel's role at the current company?
Ryan Noel's current role is Senior Product Manager.
What schools did Ryan Noel attend?
Ryan Noel attended Florida Atlantic University, University Of Florida.
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