Ryan Noel Email & Phone Number

United States

San Francisco, California, Us

At Twilio, I led the data-driven Agile product development process for our email billing and customers data platforms. My focus is on advocating for our customers while delivering prioritized roadmaps and defining feature value propositions. Tracking KPIs allows me to adjust our approaches for maximum impact. One notable project involves owning the strategy and roadmap for launching a reverse ETL tool, which will enhance our competitive advantage. This requires engaging with multi-functional teams for requirements documents, customer feedback, market analysis, and use cases.As an SME, I implemented Zuora tools to scale billing solutions, reduce reliance on engineering resources, diminish technical debt, and boost product roadmap efficiency. My leadership in product-driven planning addressed cross-team dependencies and facilitated conversations, driving toward key success metrics and company goals. I saved approximately 40 person-hours monthly by automating accounting close cycle processes for operational teams.

San Francisco, California, Us

I developed and executed detailed engineering test plans for billing, customer identity, and payments, aiming to improve consumer trust and reduce fraud. Engaging in user research and data analysis was key to supporting product development. One significant achievement was discovering $400k in lost tax billings in 2021 using domain expertise and company-developed tooling. Additionally, I recovered $600k of unbilled usage revenue in December 2020 by analyzing Zuora APIs and reporting tools.Implementing flexible billing solutions tailored to enterprise needs bolstered our customer acquisition, conversion, and retention rates. I also played a crucial role in transitioning SendGrid from monthly to yearly subscription models, optimizing for market demands and unlocking enterprise sales potential. My efforts in supporting European tax compliance optimized billing across entities without the need for costly interventions.

San Francisco, California, Us

Joining SendGrid's fast-paced team during its IPO preparation was an exciting challenge. My primary responsibility was owning accounts receivable, provisioning, and usage controls. I implemented strategic planning and workflow design to improve billing processes and customer engagement, scaling email platform billing from 65K to over 100K customers and increasing revenue from $12M to ~$40M/month. Utilizing off-the-shelf Zuora solutions, I streamlined customer onboarding and improved order-to-cash processes.I also implemented efficient accounting systems and multiple payment gateways (Worldpay/Vantiv, Stripe, Ava-Tax), optimizing month-end processes and reducing manual tasks. Collaborating with engineering and product management, I found solutions to unstructured problems, enhancing efficiency and customer experiences. Transitioning the team from Zendesk to Salesforce as a billing operations tool demonstrated my strong stakeholder management and technical documentation skills.

Mountain View, California, Us

Us

Infor Gold Channel Partner - Cloudsuite Business/Syteline ERP•Product Support, upgrades, implementation, and training, with a direct focus on Finance/Accounting•Financial Statement Creation and training using an Excel plug in•Data conversion analysis

Charlotte, North Carolina, Us

•Managed billing, invoicing and monthly account adjustments for high volume national accounts.•Streamlined accounting processes, resulting in a more concise month end close, and higher SOX compliancy.•Participated in Operating Expense and Capital budgeting, collaborating with department executives in developing annual consolidated budgets and periodic P&L analyses. •Consolidated intercompany accounts of multiple verticals in the organization.•Implemented efficient accounting systems to optimize resource utilization. •Supervised staff to ensure compliance with SOX requirements in all financial reports and reconciliations.

Charlotte, North Carolina, Us

•Reconciled major asset and liability accounts. •Managed local and international branch accounts for fixed and intangible assets.•Collaborated with internal and affiliate entities for monthly financial reporting and quarterly reviews, as well as internal and external auditors during financial statement audits and reviews.

Bachelor Of Science (Bs), Accounting

Education record