Senior Manager, Service Engineering
Current• Lead service and maintenance programs at ProTom customer sites, ensuring operational excellence and strict adherence to service contracts.• Recruit, train, and mentor technical service staff, enhancing service delivery and team performance through continuous improvement initiatives.• Collaborate with OEM suppliers to develop tailored testing and preventive maintenance protocols, significantly improving system reliability.• Manage a web-based inventory and preventive maintenance… Show more • Lead service and maintenance programs at ProTom customer sites, ensuring operational excellence and strict adherence to service contracts.• Recruit, train, and mentor technical service staff, enhancing service delivery and team performance through continuous improvement initiatives.• Collaborate with OEM suppliers to develop tailored testing and preventive maintenance protocols, significantly improving system reliability.• Manage a web-based inventory and preventive maintenance scheduling system, optimizing resource allocation and operational efficiency.• Design and implement comprehensive training programs for technical staff, prioritizing skills enhancement and safety standards.• Conduct annual performance reviews and implement cost control strategies. Show less