Noe Landa Solano Email & Phone Number

Cancún, Q.R., Mx

Cancún, Quintana Roo, Mx

- Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.- Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.- Working Very closely with the hotel owners and other stake holders.- Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience- Oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.

St. Michael, St. Michael, Bb

• Leading the operation during pre and opening at Planet Hollywood Cancún 1028 Rooms – Hotel Manager.• Create a synergistic leadership team environment.• Keep updated all Front Of the house SOP's.• Responsible for ensuring the smooth operation of Rooms Division departments, Butlers, weddings and Entertainment departments of all Blue Diamond Resorts in Mexico, Costa Rica, DR, Jamaica, Saint Lucia, Grenada, and Antigua in an attentive, friendly, efficient wand courteous manner. • Develop business plan for Front Of the house departments, implementing new projects in all Blue Diamond Resorts Such Epic Butler Training and Certificate Program, Housekeeping School, Check in Process improvements, Diamond Club Inclusions improvements, Weddings certification in South Asian Market to name some.• Achieved the financial performance of each Front of the house departments, including non-income packages and operative expenses.

Oo

• Reorganization of employees and optimization of resources resulted of $35,000 us in company savings.• Lead and developed a team of 250-300 Karisma members.• Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.• Implement measurements and actions for a sustainable management system, leading different groups such as wasted management, water, energy, flora, fauna and guest’s information.• Develop business plan and lead the food & beverage team to achieve all certificates of Cristal International Standards and safety-first check• Lead and developed a team of 700-900 Karisma members• Lead and implement the standards of 4 Diamond Resort by AAA.• Develops business plans designed to maximize properly customer satisfaction, profitability, and market share.• Execute the Financial Budget and meet the goals | Achieve the EBITDA 5-10% +• Identifying potential key players and lead them in their development and career path.• In addition, I had Covered the GM vacancy and successfully leading the Hotel operation of Azul Sensatori Punta Cana & Nickelodeon Resort Punta Cana in Dominican Republic.

Oo

• Take over and lead the following’s Luxury Boutique Hotels: Allure Chocolat, Allure BonBon, Allure Cafe, Allure Aroma & Allure Canela by Karisma | implementation of all Karisma´s Standards and procedures.• Execute business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds the properties leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.• Work with Sales Management and Revenue Management team to develop effective pricing strategies, Marketing communication, Social Media Marketing, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotels positioning in local market.• Cover the GM vacancy and successfully leading the Hotel operation of Azul Sensatori Jamaica.• Lead and execute all activities related to Legal Representative for Karima Hotels in Colombia.• Structure, planning, design and Opening of the call center and new Karisma´s Office in Bogota.• Lead Actively Restaurant management in order to achieve Food and Beverage Financial Budget, personal involvement to develop new business opportunities in order to increase the GOI of F&B, leading commercial, catering, Recruiting, Banquet operation, Wine and Food Menu Development.• Maintaining good intermediary between hospitality management and owning company.

Oo

• Achieve the AAA four diamond Hotel Award.• Lead closely to the team to maintain high quality of service to increase our guest satisfaction score• Achieved the sustainable “Travel life” award.• Achieve the Green Globe Certification for Sustainable Travel & Tourism• Achieved the Gold Medal Award from Tui- Best Accommodation.

Oo

• Identify key drivers of business success and keeping the team focused on the critical few to achieve results• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities• In addition, create all standards and procedures of 2 luxury Villas. Villa Carola & Villa Esmeralda.

Oo

• Implementation of the Butler standards based on the “Guild of professional English Butler” .• Review and monitor schedules of staff in other department of responsibility. Monitor their activities to assure that standards are being met, staff is being supported and guest needs are being met.

Es

• Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner.

Oo

• Supervise all operational departments and make sure all standards of AAA are aligned with the customer service.• In addition, cover the position of Front Office Manager and Chief Concierge.

Newtown Square, Pennsylvania, Us

Bahia De Banderas, Nayarit, Mx

Hospitality Management: Focus On Financial Management, Certificate

Food Service Management, Menu Planning And Marketing, And Merchandising Strategies

Hotel Revenue Management, Certificate Program

Leadership Excellence, Certificate Program

Certificate: Six Sigma

Bachelor Of Business Administration - Bba, Business Administration And Management, General