Noel Bueno Email & Phone Number

Miami, Fl, Us

Miami-Fort Lauderdale Area

 Troubleshoot technical issues, determine root cause, resolve, and implement relevant corrective actions to prevent reoccurrence. Escalate critical or reoccurring issues to the appropriate IT resolver team and to IT management. Provide IT support to all employees, clinics and Urgent Care Centers in Broward County via remote or onsite. Responsible for all new employee IT equipment/software tool kit  Accountable for inventory and tracking of all IT equipment, computers, phones, printers, dictations and tablets  Work on IT projects as required such as system upgrades and system integration Provide onsite support for tele conferences, meetings and training sessions by preparing video equipment, phones and special software. Responsible for backup and troubleshoot technical issues for Ares Sleep study testing and Shiller Cardiovit FT System Provide back up and configurations for ultra sound system Manage and maintain the Microsoft Azure AD for the company

Miami/Fort Lauderdale Area

Initially hired as an IT Analyst and progressively promoted to oversee all aspects of network administration in support of 350+ users and 17 plants in a Windows environment. Areas of accountability encompass application systems support, hardware services support, enterprise solutions, project management, change management, information security, disaster recovery, documentation, and business continuity planning. Involved with vendor negotiations, system upgrades, strategic planning, and innovation initiatives. Position requires providing 24/7 technical support.Network Administration▬▬▬▬▬▬▬▬▬▬✔Configure, manage and maintain the Windows Server 2003-2008-2012 AD infrastructure. ✔Configure and maintain L2/L3 network devices, Site-to-Site VPN via Watch Guard appliances and the network infrastructure for 17 concrete plants across Florida. ✔Work closely with providers for WAN connectivity.✔Support, test, manage and maintain physical server backups and Veeam for VM machines on NAS for disaster recovery.✔Maintain the corporate network data center components ensuring service and performance standards are met.✔Support enterprise application systems using the latest technologies. Perform analysis, investigation and recommendations on software and hardware to continuously improve productivity and increase business efficiency.Infrastructure Development▬▬▬▬▬▬▬▬▬▬▬✔Monitor and maintain the IT infrastructure and applications via Solar Winds SMP with 100+ nodes. ✔Support, configuring and maintain the Datacenter HVAC and the CCTV security infrastructure.✔Administer, configure and maintain AD infrastructure and support and maintain Exchange servers 2013. * continued below *

* continued from above *Project Management ▬▬▬▬▬▬▬▬▬▬✔Manage IT projects for network, servers, storage, security and applications) including end user and vendors pertaining to the build, configuration, integration, testing and implementation for Supermix in the US. ✔Participate in diverse aspects of project management including design and development of information systems and new critical business applications used throughout the organization. ✔Successfully led the conversion from Kronos to ADP including the configuration, installation and user acceptance testing.✔Championed the migration of P2V.✔Spearheaded the Security System Network installation and provide ongoing support.✔Setup, configured and tested Citrix XenApp for application delivery as proof of concept.✔Consistently achieve all performance goals and objectives and delivering projects on time and within budget.Technical Support▬▬▬▬▬▬▬▬▬✔Support and maintain AVAYA Telephonic system for all users.✔Provide GPS truck tracking system support.✔Support and maintain Citrix terminal devices to support Florida’s operation.

Kalamazoo, Michigan Area

Performed on-site installation, maintenance and repair for tire balancing and alignments for shops for Florida, Puerto Rico and Latin American partners. Supported components including hardware, networking products, software, operating systems and peripheral devices. Accountable for ensuring a high level of customer satisfaction for partners by resolving problems in an expedited and efficient manner.✔Trained local technicians in Puerto Rico and South Florida.✔Experience in all Bear automotive alignment and manufacturing products including computer equipment.✔Conducted troubleshooting and ran diagnostics to determine root causes and resolve problems. ✔Evaluated and identified possible problem areas that could be prevented with proactive actions. ✔Supported enterprise application systems using the latest technologies in support of users.✔Provided quality support to users, employing a high degree of customer service, technical expertise and timeliness.

Havana, Cuba

Provided Tier 2-3 support for Servers, PC, network, storage and applications. Maintained and trouble shoots the BCOM and MBA Databases. Create SQL queries and reports.Designed, programming and supported a financial database management system to replace legacy application using FoxPro. Supported and maintain 100+ users in a workgroup environment.Designed and programmed a software solution to calculate the resonance level in theaters using Turbo Pascal. Supported and maintained payroll system on Dbase II.