Noel Dion Email & Phone Number

United States

• Reported to the VP of Professional Services and responsible for the on-time delivery of all deliverables for project implementations. This includes within scope and on budget forecasting in addition to resource.
• Established clear, measurable objectives for the software services team in line with division growth and profitability targets, monitor and measure these objectives regularly, providing coaching and discipline as.
• Defined and implemented a transformational strategy to continue the evolution of our implementation services into a proactive, predictive implementation experience
• Directed strategic growth solutions as part of ongoing change management processes for client projects
• Oversaw forecast for Professional Services organization
• Oversaw P&L and risk management for client implementations

Wakefield, Massachusetts

• Reported to the Director of Professional Services and responsible for the management of all client implementations.
• Managed forecast for team of clinical and non-clinical implementation resources including training consultants
• Managed Global Certification Program for North American and European clients and partners
• Developed implementation team to support client engagements
• Managed multiple training and implementation engagements
• Oversaw design and implementation of continuing education program for the client implementations as well as the measurement tools and plans for learning effectiveness

Wakefield, Massachusetts

• Reported to the Manager of Implementation and responsible for conducting application and technical based product training.
• Collaborated closely with Manager of Implementation on team development initiatives
• Functioned as primary education client contact for Professional Service engagements
• Designed and maintained training content for both internal and external clients
• Designed On Demand Training deliverables for company LMS
• Worked closely with R&D and product team in delivering new feature functionality to clients based on training feedback

• Conduct formal group training in a classroom environment
• Support end users on MICROS-Retail software
• Act as primary client contact and consultant on Professional Service engagements
• Oversee weekly status meetings

• Manage all training engagements for Manhattan CenterStone Software Educational Services
• Conduct formal classroom training and web-based training for clients
• Create all training material including course curriculum and classroom training guides
• Work closely with sales force to determine future client training needs

• Manage all sales training activities for the Sepracor field force
• Design and execute curriculum for new hire, enhancement and refresher training
• Create CRM training documentation and supporting materials for customers

• Function as Lead Consultant, Curriculum Developer and Client Contact for many top tier clients
• Conduct formal group training, including the delivery of curriculum
• Generate and maintain project plans, weekly status reports and forecasting updates for projects