Noel Hector Sen Email & Phone Number

Mumbai, Maharashtra, India

Surat, Gujarat, India

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:
• Responsible for handling a branch with team of employees (Managers, Relationship Managers, Acquisition Team & Other employees).
• Manage Branch operations, Account Opening & Maintenance, Service & Quality, Customer Service, Business Development, Audit & Compliance, Risk control compliance and overseeing other branch related operations.
• Supervising sales and service operations for rendering and achieving quality services and providing client support and resolving their issues, ensuring minimum TAT.
• Monitoring the overall functioning of processes, identifying areas of improvement and implementing adequate measures to maximise customer satisfaction level.
• Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e., internal /external concerning a transaction executed for a corporate client.

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:
• Drove Current Account & Saving Account, targeted Cost to Income Ratio benchmark, Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
• Ensured revenue generating, roles overall Channel target achievement, HNW Portfolio Management, customer service and achievement of cross sell Ratio.
• Ensured all components of the branch sales model function as per design and regulatory compliance.
• Review suspense & dummy accounts, compliance with Banking rules, regulations & procedures, periodic review of progress.
• Liaison with external customers, retail marketing, audit, IT, retail operations, clearing, currency chest, other functional heads on case-to-case basis, and RBI officials.

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:
• Expertise in Branch Operations, Retention, Underwriting, Client Relationship Management, Documentation and Team Management.
• Spearheaded Operations of 11 Branches (Udaipur I & II, Banswara, Rajasmand, Sagwara Dungarpur, Sirohi, Sumerpur, Abu Road, Pratapgarh & Nathdwara) along with a team of Customer Care Executives.
• Expertise in managing back-office operations, branch co-ordination as well as MIS Reporting with major focus on top line profitability.
• Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.
• Exceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.

• 𝗗𝗲𝘀𝗶𝗴𝗻𝗮𝘁𝗶𝗼𝗻: Asst Branch Service Manager 𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:
• Analysed information in insurance applications and consulting a company's list of insurance rates.
• Conducted monthly audit for process adherence at all the branches.
• Ensured business login and coordination with head office for issuance for medical cases and for the cases not issued at branch.
• Issuance of Commission cheques to the advisors under decentralized commission issuance module.
• Managed activities pertaining to risk analysis of proposals & arranged issuance of policy documents.

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:
• Managed customer centric underwriting operations, forwarding customer instructions to the concerned department & ensured customer satisfaction by achieving delivery & service quality norms.
• Maintained relations with net worth clients & ensuring high level of Customer Satisfaction Matrices.
• Prepared documents/ reports as per the requirements & maintained confidential work reports/ legal documents.

Dubai, United Arab Emirates