Noel Hector Sen Email & Phone Number

Mumbai, Maharashtra, India

Surat, Gujarat, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Responsible for handling a branch with team of employees (Managers, Relationship Managers, Acquisition Team & Other employees).• Manage Branch operations, Account Opening & Maintenance, Service & Quality, Customer Service, Business Development, Audit & Compliance, Risk control compliance and overseeing other branch related operations.• Supervising sales and service operations for rendering and achieving quality services and providing client support and resolving their issues, ensuring minimum TAT.• Monitoring the overall functioning of processes, identifying areas of improvement and implementing adequate measures to maximise customer satisfaction level.• Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e., internal /external concerning a transaction executed for a corporate client.• Addresses all transaction related enquiries i.e., pre, during & post transaction processing & escalations. Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning.• Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management.

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Drove Current Account & Saving Account, targeted Cost to Income Ratio benchmark, Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.• Ensured revenue generating, roles overall Channel target achievement, HNW Portfolio Management, customer service and achievement of cross sell Ratio.• Ensured all components of the branch sales model function as per design and regulatory compliance.• Review suspense & dummy accounts, compliance with Banking rules, regulations & procedures, periodic review of progress. • Liaison with external customers, retail marketing, audit, IT, retail operations, clearing, currency chest, other functional heads on case-to-case basis, and RBI officials.• Promoted HDFC Values Coaching Conflict Resolution Personal Effectiveness.

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Expertise in Branch Operations, Retention, Underwriting, Client Relationship Management, Documentation and Team Management.• Spearheaded Operations of 11 Branches (Udaipur I & II, Banswara, Rajasmand, Sagwara Dungarpur, Sirohi, Sumerpur, Abu Road, Pratapgarh & Nathdwara) along with a team of Customer Care Executives.• Expertise in managing back-office operations, branch co-ordination as well as MIS Reporting with major focus on top line profitability. • Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.• Exceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.• Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and planning.

𝗗𝗲𝘀𝗶𝗴𝗻𝗮𝘁𝗶𝗼𝗻: Asst Branch Service Manager 𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Analysed information in insurance applications and consulting a company's list of insurance rates. • Conducted monthly audit for process adherence at all the branches.• Ensured business login and coordination with head office for issuance for medical cases and for the cases not issued at branch.• Issuance of Commission cheques to the advisors under decentralized commission issuance module. • Managed activities pertaining to risk analysis of proposals & arranged issuance of policy documents.

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Managed customer centric underwriting operations, forwarding customer instructions to the concerned department & ensured customer satisfaction by achieving delivery & service quality norms. • Maintained relations with net worth clients & ensuring high level of Customer Satisfaction Matrices. • Prepared documents/ reports as per the requirements & maintained confidential work reports/ legal documents.

Dubai, United Arab Emirates