Noel Hoffman,Itilv3,Mcse,Sixsigmagb Email & Phone Number

Morgantown, Wv, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

• Functions as an IT Specialist in a Customer Service unit, providing outbound Desk Side hardware and software technical support to Morgantown NIOSH site Full-Time and Temporary employees.• Serves as a workgroup member of a CDC site-wide initiative for IT Service Transformation, helping shape and provide input to multiple project goals to better align the agency mission with the services we provide. • Serves as a member of the geographical site Incident Response team, ensuring timely remediation and endpoint analysis, enforcement and support of all policy, processes, and procedures to maintain compliance with industry standards and federal regulatory requirements, and support of the organizational information security program in it’s entirety.• Project manager for technical tools necessary to confirm Desired Configuration state, verify BIOS version compliance, verify OS patch compliance, and reduce repetitive trouble tickets by providing programmatically permanent solutions. Ex: Technician Tool (Powershell based WinForm diagnostic and default configuration tool)• Continually provides input on improvements to network infrastructure, operating system, software configuration, and operating procedures to help maximize customer experience and minimize customer support needs.• Assisted and delivered a successful 1st round of Windows 10 upgrades, completing Non-Deferred device provisioning with time to spare before deadline. Continue to work through software and hardware difficulties with customers who are deferred due to these constraints.• Received first year Outstanding Review, and received additional merit-based incentive award(consisting of additional annual salary increase)

Managed services, computer diagnostic, repair, networking, and general IT consulting for business and personal end users.Business Development, Strategic Operations, Financial Operations, and Service Management Consulting.

Management, Sales, and Service

Morgantown, West Virginia, Us

Functions as a Lead Professional Technologist for the HSC ITS Help Desk. Provide both inbound and outbound (Tier 1, Tier 2 and Tier 3) support of the technological needs of the WVU Health Sciences Center Faculty, Staff and Students.Serves as System Center Configuration Manager System Administrator. Builds operating system images, application and package deployments, implements Desired Configuration Management (DCM) to ensure site complies with risk and threat management policies, builds and deploys task sequences for software and operating system deployment. Uses WQL and SQL query methods with SCCM SQL database for advanced reporting and use of WMI classes and registry queries for adaptive real-time machine interaction and data lookup. Troubleshoot complicated OSD and application deployment situations. Successfully collaborated the ongoing upgrade of on-site machines to Windows 10 CBB operating systems and site deployment of Local Admin Password Solution(LAPS), Bitlocker(MBAM) and Identity Finder software solutions.Primary Project Lead and Subject Matter expert on multiple department encryption projects which include the migration of data between a non-encrypted system and new fully encrypted system using bitlocker with TPM security. The evaluation and implementation of multiple models and generations of machine in the Bitlocker strategy, including with and without TPM capability.Serves as Support Services technical representative on Security committee comprised of site Director of Information Security, two representatives from the System Admin team and two representives from the Support Service team. Committee evaluates and recommends policy and operational changes to Change Control committee regarding risk and threat management.Detailed list of other technical duties available in resume on request.

Morgantown, West Virginia, Us

Support field research for WVU Center for Alternative Fuels Engines and EmissionsFabrication (welding) and mechanical system repairDesign and commission data acquisition systemAssist field engineers with experiment set up and data collectionSupervision of hourly student workers in the lab

Raleigh, Nc, Us

See previous Assistant General Manager responsibilities

Raleigh, Nc, Us

Interim General Manager at Sabraton, WV while previous GM was out on Medical Leave.

Raleigh, Nc, Us

Assistant General Manager

Raleigh, Nc, Us

As a shift manager I was the primary decision maker for daily operations during my shift, which incorporated all aspects of retail management. Scheduling, customer satisfaction, technical questions and overseeing the completion of tasks.

Morgantown, West Virginia, Us

Technician for the WVU Statler College of Engineering campusDetailed list in resume on request

Armed and unarmed Security.Bill Bartolo, Owner and Supervisor, 304-296-5351

Arlington, Virginia, Us

M1A2 (Special Enhancement Package) Abrams Tank GunnerCompany Operations/Training NCOICPrepared reports and records, supervised and assigned tasks to 12 soldiers in garrison; managed 80 personnel in all personnel actions, financial, medical, and educational. Built entire network from ground level for company level use. Managed approx. 7-10 local user profiles, managed hardware and software installation and functionality for user level computers. Also ran MS Office Access Pages with shared information to users to allow password protected access to company database. Including running reports and spreadsheets for analysis by superiors, prepared forms and applications for soldiers whom had pay issues or personnel action issues such as promotions, processed inquiries and created many Standard Operating Procedures for the office.Sergeant, E-5

Worked as a PC operator and GPS equipment technicianPlotted real-time overlay points in AutoCad while a crane boom operator followed the points with a GPS located on the tip of his crane boomDiagnosed and repaired GPS problems, resulting in saving the company thousands of dollars an hour during downtime, and keeping the job under forecast and budget.

Bachelor Of Arts, Regents Bachelor Of Arts (Foci In Mechanical Engineering, Advanced Math And Physics, And Business)

Associate Of Science, Computer Science Information Technology, Computer Science; Information Technology

Diploma, College Pre