Directed strategic initiatives accelerating the sales of key suppliers’ structured cabling, power, security, CCTV systems, low-voltage, and in-building wireless products.- Supplier Relations Manager for multiple suppliers and company branches.- Optimized product portfolio needs with supplier base and company direction.- Designed promotions and marketing campaigns at both local and national levels to increase turnover and yield 15-20% ROI.- Championed partner products’ value-add, exemplifying subject matter expertise at the solutions level.- Mentored team members on presentation skills and training avenues to increase skill sets and visibility to leadership.

Implemented strategic plans to extend NAVTEQ’s brand into the competitive Web 2.0 landscape. Integrated NAVTEQ’s telematics, mapping and traffic technology, along with third party components into solutions creating synthesis around location and Social Networking. Extended our customers’ footprint into the universal sandbox, realizing timing, competitive value and end-user relevance with revenue offsets through integration with NAVTEQ’s web storefront and advertising engine.- P&L Management: aligned budget and resources, developed business modeling, and created pricing strategy for the brand.- Ensured network operational readiness to realize global Cloud service capability.- Developed & maintained product lifecycle: vision and roadmap; Market/Technical Requirements Documents (MRDs/TRDs).- Project managed release cycle: product owner coordinating N-Gates with Agile Scrum processes ensuring release success; maintained close contact with development team and other contributors to make certain timely submission of all deliverables.- Developed marketing tools & documentation, message houses, white papers, value propositions and tradeshow presentations.- Collaborated with sales teams to align opportunities.- Provided subject matter expertise and sales support on leads; tracking funnel.- Negotiated partner contracts and statements of work (SOWs) employing different business models (e.g. flat free vs revenue share).

Extended ALU Messaging business into Web 2.0, while aligning product within IMS topology – employing RIA architecture and AJAX technologies to enable time to market; created vision, roadmap, MRDs & TRDs for the first software-only product within the business.- Developed $20m pipeline for first year; targeted growth of 300-500% over 3 years. - Analyzed market trends and worked with marketing teams to ensure competitive positioning.- Balanced budget and resources; managed third party development partners.- Negotiated contracts, SOWs and budget proposals with 3rd party partners.- Developed marketing collateral: message houses, white papers, value propositions, etc. - Presented solution set at trade shows and company events proving value and competitive worth.

Negotiated customer contracts and managed portfolio of products & services balancing customer needs leading to creation of multiple new accounts in tier 2-3 markets and channels.- Increased sales in market from $5M to over $15M in 2 years.- Created and executed marketing campaigns/sales blitzes; developing new client relationships and sales totaling $1M - $3M.- Generated net new - profitable recurring revenue to achieve and surpass individual and team revenue objectives.- Developed partnerships with internal and external clients and channels to increase product promotion.- Facilitated cross-functional relationships within the company ensuring visibility on customer’s needs resulting in on-time completion of all open projects.

Directed product release planning and developed customer pricing strategies on global opportunities worth over $250m. Consistently met launch goals over four consecutive releases. Aligned product topology with IMS, PacketCable and other networks, enabling product fit in multi-protocol environments.- Supplier relations: created statements of work, negotiated contracts and planned forecasts.- Ensured factory readiness: implemented demand planning system to balance funnel with supplier and hardware component lead times – audited factory stock and prioritized pending orders.- Feature scoped requirements to minimize creep, increasing value while reducing project cost.- Created Feature Requests (MRDs & TRDs) and worked with marketing teams on developing sales collateral.- Worked with Lucent’s training organization to develop & maintain training programs and lab systems to certify internal and customer teams at several releases of the product.- Presented product solutions highlighting competitive value at tradeshows and customer meetings.- Worked with sales teams to develop findings proving OpEx improvements by migrating to our networked solution.

Developed opportunities utilizing knowledge gained as a Senior Network Engineer to position sales in the North American CLEC market. Sales scope grew from responsibility for IP equipment to encompass circuit switch, BGP switches, DSLAMs, CMTSs, firewalls, echo cancellation and noise suppression equipment.- Realized $15m in direct sales while supporting team revenue goals. - Established new business opportunities worth over $30m in year over year sales.- Collaborated with product managers and engineers to create strategic product roadmaps that improved product adoption.

Helped customers implement multi-protocol networks based on Lucent and 3rd party products, demonstrating lower OpEx and improved competitiveness. Became trusted consultant responsible for safeguarding the propriety aspects of a client’s network within the planning, design, build-out and evolution stages of execution.- Interpreted clients’ complex technical needs and delivered viable, understandable business solutions coordinating with technical sales specialists, network engineering, and other internal contacts to develop the proposal strategy and solution.- Partnered with the product house to define new features and functionality based on customers’ needs.- Supported customers in their lab trials, winning mindshare on new products.- Provided subject matter expertise and technical support for Lucent’s network components and systems: routers, switches, firewalls and associated network hardware, ensuring the reliability and integrity of the individual products were realized across the customer’s network.

Led cross-functional teams in crafting design specifications to deliver a CableLabs® Certified cable telephony offer utilizing 7R/E™ Packet Solutions (MRDs, Value Propositions and other marketing tools). - First to market a technically viable and competitively superior cable telephony solution supporting DOCSIS™ /PacketCable™ standards exceeding industry benchmarks. - Defined & lobbied strongly for Cable Market call control and access feature sets, while defining the product design, vision and roadmap for the Cable offer.- Presented solution set at company and industry events and at tradeshows. - Developed training presentations and videos to certify users on the product. - Worked with sales to qualify initial leads and identify trial candidates that afforded maximum visibility for the company and the product.

Launched Lucent’s next-generation VoIP networking solution: 7R/E Packet Solutions™ - launch strategy, messaging and marketing collateral. Analyzed TAM and created forecast stressing 5-year, $1B revenue growth potential. - Qualified leads; developed marketing material and sales support programs for VoIP business - Increased product visibility in a variety of target markets: broadband providers and hardware manufacturers. - Conducted research and data analysis to support marketing initiatives, and to stay current on industry technology advancements.- Worked with Press Release team (Legal, Marketing, Engineering) to create and execute media plans/roadmaps based on editorial calendars, industry events, and target market needs.

Liaison between company’s programmers and financial industry customers; positioned product enhancements and planned for Y2K risk mitigation. - Worked closely with customers to capture and prioritize their requirements.- Created requirements, story points, use cases & user stories and interfaced with developers in feature creation and testing processes.- Led cross-functional teams to analyze and mitigate the operational impacts of technology upgrades – especially Y2K; proving zero-risk to mission-critical systems.

Enhanced Annuity Administration procedures and grew customer loyalty program. Created RFI requirements to replace Insurance & Annuity systems.- Underwrote new applications.- Provided subject matter expertise and other support to agents in field.- Managed the customer claims filing process, and acting as a liaison between the customer and agency.

Created Annuity product specifications and underwrote new applications.- Provided customer support and subject matter expertise to brokers and field agents.- Ensured compliance with all state & federal rules and company guidelines.

Provided a full range of banking services to individual & commercial banking customers, emphasizing personal financial counseling, account reconciliation and customer service.- Referred opportunities to business partners where appropriate.- Resolved customer complaints, issues promptly and effectively.- Ensured compliance to legal, corporate, and regulatory procedures safeguarding customer & bank interests.

Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers.- Processed customer cash & check deposits, withdrawals, and payments.- Cross-sold bank services.- Balanced ATM and processed overnight deposits.- Dealt tactfully and efficiently with demanding customers.- Ensured compliance with bank, state & federal legal procedures and guidelines.- Reported suspicious customer activity to bank managers.