Noel Kao Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Dallas-Fort Worth Metroplex

Southlake, Tx

• Managed team of 25, regularly identifying areas of opportunity in managers and associates through continuous training and execution of new ideas and tools to improve staff performance and overall business operations • Drove net sales and negative comps toward positive performance through improved merchandising and frequently updating visuals across the store • Achieved successful KPI’s through coaching strong leaders and knowledgeable sales associates, elevating customers’ experience, and analyzing local markets • Exceeded credit card acquisition goals by 15%, increasing traffic and average customer expenditure by 6%• Improved shortage costs by 21% compared to LY, protecting store inventory and business • Led initiatives to build brand loyalty and business through private events and styling sessions with clients

Dallas, Tx

• Led and communicated KPIs and sales per hour goals to sales associates and stylists, ensuring a positive and personal shopping experience for clients on the selling floor • Directed the Visual team when conducting rollout and merchandising of new product, based on needs of local clients, and location-specific shopping style • Planned monthly events to drive in new and top customers for client building and exclusive shopping experiences • Fluent in BOH processes including shipment and processing enterprise orders to maximize store efficiency

Chicago, Il And Dallas, Tx

• Managed and operated $2M-$5M dollar bakeries, overseeing teams up to 50 associates• Trained and developed over 30 managers across the country, coaching teams on operating successful and profitable bakeries, and offering exceptional experiences and products for guests • Oversaw production operations and daily deliveries to all Texas locations • Worked closely with the Supply Chain & Logistics team and major vendors to secure consistent supply of bakery supplies in new and existing markets • Facilitated 4 new store openings, assisting with initial hiring and training, store set-up, and marketing • Drove sales in multiple markets through local events, sell-on-sites, and building corporate relationships

Orlando, Fl

• In 6 weeks, recruited and trained over 70 associates for BOH, FOH, and management positions for the grand opening of the company’s highest volume bakery location to date• Trained and developed managers in areas such as inventory, production, and overall administrative knowledge• Managed kitchen staff throughout shifts to maintain consistent product availability and quality control• Supported general manager by reducing labor and waste while increasing sales and improving operations

Beverly Hills, Ca

• Assisted general manager and assistant manager in executing bakery operations • Delegated tasks to associates and kitchen staff to ensure that employees create and maintain a welcoming experience for guests• Assisted with new employee training, provide coaching and feedback to new and current employees, and ensure customer service standards and operational needs were met• Communicated with kitchen staff throughout shift to maintain product availability as well as quality control• Served a positive example to all employees through maintaining regular and consistent attendance and punctuality, acting with integrity, honesty, and knowledge that promote the mission of Sprinkles, and maintain positive relationships with management team

Newport Beach, Ca

• Trained new associates, teaching them all of the required duties and responsibilities within each shift, giving detailed information about all Sprinkles products, and presenting the mission and standards of the company • Served as liaison between supervisors and managers, relaying information and maintaining constant communication within the bakery• Managed multiple orders, handling each one with efficiency, paying attention to detail and quality of the end product• Memorized menu and had extensive knowledge of all products and ingredients, making sure all guests had a positive and pleasing experience• Maintained cleanliness within the bakery, ensuring that any downtime was spent keeping all counters, displays, and waiting areas presentable, procuring a welcoming environment for all guests

Irvine, Ca

• Recruited new non-profit clients for each project cycle through marketing, networking, and past clients• Worked with clients to define scope of project during initial meeting• Collaborated with executive board members, mentors, and alumni to organize events and workshops throughout the project cycle to enhance the student consultants' knowledge of consulting for non-profits Project ManagerSeptember 2013 - June 2014• Facilitated 4 teams with project planning, team dynamics, and communication with non-profit clients• Served as a liaison between teams and board members with new updates, relaying news and information, and maintaining constant communication within the organization• Guided team leads over the course of the project cycle, managing team progress, offering assistance and support in leading the team, staying on schedule, and producing exceptional deliverables for clients at final presentationTeam LeadFebruary 2013 - June 2013• Served as the main point of contact between the client and team, setting up meetings and communicating information throughout a 15-week project cycle • Organized and directed weekly team meetings, delegating tasks among the team to meet project deadlines• Created an extensive marketing report targeting Generation Y including the introduction of corporate sponsorships, crowdsourcing, and an updated volunteer and internship program, expanding the client’s current membership Senior Consultant October 2012 - February 2013• Researched marketing methods concentrated on events and programs to design a complete marketing manual for non-profit client to use as a future reference and guide • Classified sections within the marketing manual depending on the type of event and target audience, as well as highlight specific segments in the manual to aid the staff in the distribution of responsibilities • Facilitated team members over a 15-week project cycle to compile a final report and presentation for client

Taipei, Taiwan

• Conducted research on over 30 potential clients, collecting corporate, financial, and product information combined with news, challenges, and any competitor information for supervisors to access easily and quickly for future client meetings• Developed e-commerce comparisons for 6 top mobile and computer companies in China and the United States, carefully reading and reviewing each companies’ website, compare other leading companies within the industry • Collected latest news on current clients and competitors, producing a daily newsletter for both onsite team and in-house consultants and directors• Inquired 10 potential locations for the firm’s annual seminar in October, following specific budget and resource guidelines, and presented top 5 venues for executives to choose from• Provided support and assistance for other colleagues and interns in the success of both individual and group work

Taipei, Taiwan

• Evaluated the function of global currency swaps and the benefits of such foreign exchange transactions• Analyzed and summarized several quarterly financial results of SinoPac Holdings and its subsidiaries• Exposed to the process of several foreign exchange options such as spot, forward, and swaps• Worked alongside multiple treasury marketing officers and observed their daily transactions with clients• Familiarized with plans of the overseas banking unit to expand its businesses conducted using the Chinese Reminbi