Noël Lambert Email & Phone Number

Ludlow, Gb

Co-op Director, co-strategist and daily lead for UK-wide cooperative network of volunteer members and staff building the post-subsidy community solar energy movement. We are a not-for-profit, carbon-first and volunteer-led organisation, empowering people to tackle the climate crisis with practical action in their area. • Configure technical tools for online remote array design work and project workflow• Develop bespoke in house digital tools with beta group insight and provision strategy • Line management of Local coordinators and funder engagement• Manage knowledge hub and key volunteer data • Design and implement volunteer member training programme and working groups• Gather detailed user feedback and liaise with 3rd party software development team• Coordinate outreach to and liaison with external organisations and clients• Manage Big Solar Co-op communications through events and social media strategyhttps://bigsolar.coop

• Product owner of ZenHub – the knowledge base for the Contensis CMS.• Own and moderate Contensis Community Slack workspace.• Work in agile team to develop new mvp Contensis learn documentation microsite.• Manage communications around incidents.• Champion and grow Contensis user community, feeding back to the Product team.• Review and propose changes to onboarding and support processes to improve client experience.• Monitor trends in user behaviour and optimise client experience to reduce load on the helpdesk.• Create content and peer editing within Marketing and community team.

Ludlow

Define and establish good documentation processes and workflows for how-to information for developers, users and new adopters. Overhaul existing knowledge base and forum, manage beta group, curate house style and work with the Product team, testing and editing new documentation.

(Freelance)

Typeset and enter proof corrections, in line with the Policy Press house style, for all articles for the Policy & Politics and Evidence & Policy journals using Adobe InDesign. Publish ahead of print online via Ingentaconnect FastTrack.

(Freelance)

Configure and launch academic journals on the Editorial Manager system, tailoring approach to the unique editorial and publishing workflow of each publication. Lead editorial teams through the software setup process, provide ongoing support post-launch including training, custom guidance documentation, upgrade feature requests and configuration tweaks.

(Freelance)

Create, curate and moderate content for the Rubbish Diet website and Facebook pages in a chatty, friendly style. Respond swiftly to comments and questions from the public, researching answers to specific questions about how to reduce waste.

(Freelance)

Create and manage content for local information app associated with the Ludlow Guide, powered by TiCL. Feed back bugs and suggest UI improvements to improve service for users.

(Freelance)

Setup and configuration of European Heart Journal - Quality of Care & Clinical Outcomes (EHJ-QCCO) on Editorial Manager system. Co-ordinate online peer review, manage correspondence and oversee submissions through to print production for the Journal of International Dispute Settlement (JIDS) and EHJ-QCCO.

(Freelance)

Maintain and improve the functionality of the ScholarOne Manuscripts online submission system (S1), for Housing Studies journal. Streamline the editorial process, improve service levels for users, train new editors and provide first line responses to users with technical queries.

Bristol

Manage migration of the Housing Studies journal from a paper-based peer review system to the ScholarOne Manuscripts (S1) online submission system.

Bristol

Organise undergraduate medical viva examinations and PA duties to Head of Unit in the Academic Unit of Psychiatry. Research, design, configuration and maintenance of Access database of potential and existing Psychiatry examiners.

Bristol

Write, update, compile and edit course and module information for new intranet site. Ensure that all additions are in accordance with UWE standards and guidelines. Produce regular progress reports, project proposals and plans. Debug and input undergraduate prospectus to a custom built CMS, liaise with the UWE IT department regarding fixes and improvements.

Leiden, Netherlands

Project management of International Institute for the Study of Islam in the Modern World (ISIM) website transition from small hand coded HTML website to a large, rich, bespoke CMS based website. Collate and update all data site-wide, content creation, documentation and training, respond to user queries, SEO. Competitor and target audience research and reformatting the print ISIM Newsletter for online publication. Created an extensive searchable, online events diary for non-ISIM events that became a key resource in the field of Islamic Studies and drove traffic to the website.