Noelle Griffith Email & Phone Number

United States

• Create professional contract documents in a fast-paced dynamic pricing commercial sales environment
• Coordinate contract negotiations and redlines with sales teams, account management, legal, credit and risk management
• Manage team workload, distribute projects and provide team support
• Streamline contracting processes and drive continuous improvement
• Develop strong partnerships across all teams facilitating collaboration on cross-departmental projects and using strong problem-solving skills to quickly solution issues to meet business needs
• Develop and coordinate team training

Dallas/Fort Worth Area

• Manage cross-functional projects to improve tools available to enhance the selling process
• Act as liaison among various departments to reach satisfactory resolution when customer service or system issues arise
• Actively participate in updating multifamily contracts and working them through legal and regulatory review and audit until final version receives full approval from all parties
• Present quarterly results versus goals for specialty markets sales to Vice President of Business Sales
• Create and maintain accurate processes to support sales while keeping in step with company policy and current market regulations
• Develop and facilitate training for all mass market sales groups as new system functionality, business rules and/or processes are introduced

Dallas/Fort Worth Area

• Supported all aspects of process maintenance and improvements for the Business Call Center especially Specialty Markets
• Researched and analyzed any process gaps or known problems and suggested concise and actionable solutions that were easy to implement, provide assistance and advanced skill opportunities for call center agents.
• Delivered timely “roll-out” on completed projects including formally presenting findings and suggested improvements, updating process documents, and facilitating implementation of new or modified processes as necessary

Dallas/Fort Worth Area

• Served as a Business Account Specialist/Lead for apartment services and property management
• Invested in a designated group of priority customers by responding to phone, fax, and e-mail inquiries
• Cultivated extensive knowledge of all aspects of the Continuous Service Agreement (CSA) process including customer application, CSA upload, CSA updates and maintenance, and CSA cancellation
• Solved customer problems and prevented complaints by taking escalated calls/e-mails, researching the issues, and proposing the appropriate solutions to meet the needs of the customer while following company policies
• Assisted with a special project team working on multifamily and builder account restructures and reconciliation during a critical time for specialty market customers
• Coordinated with project team leadership and assigned customers to complete the reconciliation process through settlement

Dallas/Fort Worth Area

• Provided call center support to business markets customers
• Developed knowledge of the competitive electric market in Texas and TXU Energy call center policies

Kansas City, Missouri Area

• Managed a domestic violence women’s shelter alone overnight but as a part of a team of advocates to ensure the safety and confidentiality of victims where open communication and timely follow through among staff were.
• Answered the crisis hotline, manned shelter, monitored security, completed intakes and exits, met the basic needs of clients, provided advocacy and support, enforced shelter policies, kept shelter clean and organized.
• Collected and organized shelter, daycare, therapy and hospital staff service hours and client information and activities with great attention to detail and entered all information into the database and excel.
• Completed weekly Quality Assurance checks on all current and recently closed client files and provided feedback and suggestions for shelter process improvements to leadership

Bachelor'S Degree, Spanish Language And Literature

Activities and Societies: Pryor Leadership Fellow, North Carolina Outward Bound School, Women's SoccerStudy Abroad: - Cordoba, Spain.

Education record

Activities and Societies: National Honor Society, Women's Soccer, Drill Team, Cross Country, Orchestra, Chorale