Manage, handle, and resolve moderate to severe complexity Total Loss claims by interacting with claimants to obtain facts, explain the coverage and claims process, set expectations, and provide exceptional service to achieve a positive customer experience.Perform a thorough coverage analysis to review policy and endorsement language specific to a total loss, considering definitions, exclusions, limits to exposures, etc. and notify the insured of any issues.Utilize the claim facts to identify referral to auxiliary resources or when a recorded interview should be obtained.Manage a claim inventory to evaluate compensability/liability then establishing an action plan based on case facts, best practices, protocols, regulatory issues, and available resources.Obtain vehicle evaluation after it is deemed a total loss then utilize resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items to determine the actual cash value based on options, condition ratings and other considerations.Utilize claim systems to properly record and update files (including initial resolution strategy, evaluation, negotiations, etc.), manage a log, issue payments, and provide comprehensive reports as required.Handle transfer titles for theft–related vehicles according to state– specific requirements, retain and store documents and original vehicle related equipment (including keys) in a separate package from the claim file.Utilize innovative methods to analyze data with varying complexity to identify trends or outliers that may not have been visible in original contexts then report on key outcomes from audit engagements including summary of procedures, findings, recommended response, and process improvement opportunities.Subject Matter Expert with project rollouts for Record On Demand adjuster function to remain in compliance with state insurance bylaws.

Handled and investigated Recreational Vehicle and Commercial Claims associated with no-fault first party medical coverage which included attorney represented claims, complicated and catastrophic losses while also making decisions and recommending settlement values of up to up to $7,500 per exposure or $10,000 per file in the disposition of the claim.Established an investigative plan by gathering facts and evidence with all interested parties, completing appropriate reports, taking recorded statements when necessary, reviewing loss reserves and adjusting or opens hidden exposures as necessary.Liaised with various parties such as attorneys in resolving serious and complex lawsuits which may indicate conducting negotiations and settlements within authority level and assisted management with research of complex issues and development of defense strategies on litigated files.Evaluated and resolved bodily injury and UIM/UM claims of varying complexity by promptly reviewing and responding to all demands, including time limit demands and attending Examination Under Oath (EUOs) when handling Personal Injury Protection (PIP).Responsible for ensuring claims were handled in accordance with established guidelines and service instructions while guarantying timely completion of file reviews, calibration sessions, and analysis reports.Identified claim handling trends by applying industry knowledge of the claims process, protocols, policies, procedures, and regulatory environment.Communicated findings and recommended actions to all stakeholders, including Claims leadership and the vendor partner.Tracked and documented the quality of service provided by defense counsel and claims partners by providing claim status to agents, insureds, coverage verification, escalations, etc. to drive optimal claim outcomes and managing litigation and recovery costs.

Daily account maintenance including balances, funds transfers, purchase and transaction disputes, -Advise customers on card troubleshooting issues, card activation, cross selling for credit cards and the addition of accounts. -Solicit special products for customers dependent on customer’s needs -Assisting customers with travel notes, currency exchanges, -Protecting and preventing customers from fraud and identity theft -Building customer rapport to make every call and service personal -Troubleshooting and enrolling customers into online banking and mobile banking services -Opening new accounts and providing product information for new and existing customers -Completing and processing loan and line of credit applications -Handling escalated calls and diffusing tense customer situations -Providing assistance and floor support to my colleagues Skills Used High Volume

-Answered phones to assist customers in a timely manner-Processed loan applications-Made sound credit decisions (approving;/turning down loans)-Closing personal property, purchased goods, and car title loans. -Collected delinquent payments-worked the field contacting delinquent account holders-attended and testified in financial court on default customers-collected goods on default customers-worked and put in place garnishments -Trained fellow Manager Trainees-Ran an office in an efficient manner in absence of supervisors-Kept track of overall delinquencies-managed and regulated goal delinquencies AccomplishmentsLicensed Insurance Salesperson through the state of MississippiLicensed Car Club Salesperson through the state of MississippiNumber one in Collections, company wide December 2014Number two in Collections, company wide, January 2015

• Answered and serviced multiple telephone lines and candidates in a timely manner • Input Employee Payroll • Conducted Drug Screenings • Kept candidate files up to date in the SmartSearch database including Interview Scheduling, feedback, and contacting candidates through the Database. • Answered inquiries from candidates • Completed employee data spreadsheets and Exit Interview Survey data spreadsheets • Organized and Conducted New Employee Previews for work orders • Assisted potential candidates with paperwork including tax information and I-9 employment verification. • File organizer and custodian of Records. • Pulled Resumes of potential and qualified candidates. • Prepared advertisement drop offs and sorted supplies for job candidates • Participated in advertising and posting to social media • Assisted in helping computer illiterate consumers get acquainted with computers while filling out applications • Assisted in registering applicants on site. • Attached Candidates to work orders

Responsible for the music curriculum during the 21st Century Program.• Planned and presented an exhibition showcase of students at the end of each season.• Developed an electronic card catalog through the ELMS system.• Created invoices, requisitions, and filed payroll using Microsoft Office.• Maintained and Created student Rosters for classes.• Created and Edited letters as well as shipping and receiving packages.• File organizer and custodian of records.• Registered students for summer program as well as school for the following year• Assisted parents in registering children with paper applications as well as computer registrations.

Oversaw daily store operations, Set and Met short term and long term sales goals, communicated with personnel their work progress, created seasonal window visuals, managed incoming and current inventory, educated customers on novelty products and provided customers with a catered shopping experience.