Noelle Altizer Cpc, Cpb Email & Phone Number

Maitland, Florida, United States

Report Creating, analyzing data and identifying lost revenue Monitor accounts receivables activityOversee monthly reportingEvaluate billing processes and proceduresTrain new staff members

Tampa, Florida

• Develop a solid understanding of assigned client’s process in order to strategically review and analyze their A/R functions.• Conduct regular audits of representative claim work for accuracy and quality.• Provide direction to client leads on claim audit corrections and resolution.• Prepare and analyze reports of audit review and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifying and providing on-going training opportunities for representatives – by utilizing Business Intelligence.• Provide 2nd tier review on advanced and escalated claims issues to a satisfactory resolution.• Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors and inquiries.

Lake Mary, Florida

• Review and preparation of court documents• Assess the accuracy, completeness and appropriateness of legal documents• Analyze information for upcoming court appearances • Handle other essential and related duties as assigned by supervisors

Maitland, Florida

• Manages/coach up to 10 employees. • Trained in all aspects of administration.• Integral in development of client retention programs.• Accountable for client satisfaction and retention. • Personal Client Base of over $45,000/month in recurring fees• Acts as point of origin for most clients, carrying out receptionist duties, and directing clients and visitors to the proper room and staff member. • Coordinates appointments with the Stylists and Sales Consultants, entering the details in the center’s schedule. • Handles the invoicing of clients for the center, collecting fees when required, handling payments and bank deposits. • Provides the corporate office with a variety of reports as directed by the Center Manager.

Duties include education and training of end users of custom salon software both onsite and remotely. Responsible for first level customer support, supporting Client/Server and web based application in a Windows environment. Analyze and isolate end user's problems and disperse support calls to the appropriate level of support to ensure timely solutions to customer concerns. Documentation of all support calls and solutions. Assisted with creation of training documents. Assist with design and testing of new programming before release to end users.

Managed/coached up to 20 employees including service providers and salon coordinators. Maintained and calculated payroll information and reports. Accountable for recruiting, hiring, firing, coaching and training all technical and support staff. Maintained a minimum 25% increase in service and retail sales over previous year. Utilized Microsoft Excel to track daily, weekly and monthly sales. Utilized Microsoft Word and Print Shop to create marketing materials for in

Cosmetologist - including all phases of cosmetology and customer service Managed/coached up to 10 employees. Duties included all hair and supply ordering as well as inventory control. Cross-trained in all aspects of administration including receptionist, scheduling, cashiering, and in-house computer programs. Trained new employees, both cosmetologists and administration. Assisted management in development of client retention programs within the center. Accountable for client satisfaction and retention.

Responsible for membership desk, customer service desk and refund desk, as well as the acquisition of new members and retaining current members. Duties also included supervising and training up to 20 people, evaluating and coaching employees. Performed quality control inspections of other store's marketing departments. Responsible for development of reports and charts with use of Microsoft Word, Excel, and Print Shop as well as in-house computer programs.

Bachelor Of Science (Bs), Business And Information Management

Activities and Societies: Deans List Fall 2012, Spring 2013, Fall 2014, Spring 2015 President's List Fall 2013, Summer 2014The Bachelor.

State Certification

Associate Of Arts (A.A.), General Studies

Education record

Education record