PRINCE2 Practitioner qualified. 20 years' experience across operational, customer support and contact centre environments with key leadership positions held over a 15-year period. Setting service delivery standards for peak performance and employee retention, adept at leading and being a change agent in organisational change management processes. I am someone who is respected for my leadership capabilities, most notably known for being relatable and personable. I am a business leader with a broad generalist skills base, from day-to-day team management, to project management, change management, technical writing and delivery of strategic organisational initiatives. I am passionate about developing people capability through coaching and facilitation of training and process improvement workgroups. I enjoy environments where people are at the focus of the operations. Specialties include People Leadership & Management, Continuous Improvement, Change Management, CRM system development, Project Management, Conflict Resolution, People Capability & Development.