Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and maintain according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Fair Housing Certification

Ensures that all customers are satisfied with our products and services.Maintains the highest quality, consistent product standards.Follows all Company drink recipes and procedures.Passes monthly re-certifications in a timely manner.Develops an understanding of coffee and tea regions and the various differences in flavor and blends.Proficiently prepares blended and cold drinks.Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.