• Assisted with transitioning from the FPS permit program to utilizing the new software – The Compliance Engine (TCE)• Trained contractors on how to use TCE in person and over the phone• Prepared and distributed information bulletins periodically to customers, both internal and external, regarding changes to the system – including (but not limited to) price increases, expectations, software updates• Trained co-workers on using TCE• Catered the training for all AFD inspectors to use TCE depending on their specialty• Coordinated with Chief and Captains on solutions to drive compliance using TCE • Implemented standard operating procedures and processes surrounding the Fire Protection System program and TCE• Provided customer service to the AFD inspectors, coworkers, and third-party contractors. Answering questions, providing training, and developing solutions to problems that arise• Answering phone calls with general questions, engineering, scheduling, Special Events, Fire Protection System program questions, and The Compliance Engine (TCE); route callers to appropriate personnel• Greeting customers at the plan review in-take window, accepting plans for review, answering questions, informing engineers of assistance needed and appointments, accepting payments • Greeting customers at the technical inspections scheduling window, scheduling inspections, answering questions, explaining the scheduling process• Collaborating with AFD Inspectors to verify property fire systems and assist with correction of property information in our Records Management System (RMS)• Cashiering for permit fees, plan review fees, Special Event permits, and inspection fees• Reviewing end-of-day transactions for accuracy, resolving payment discrepancies, closing the credit card terminal• Entering data and correcting current data in the RMS software• Prioritized conflicting needs, handled matters expeditiously, proactively and follow through on projects to successful completion

• Fire Protection System (FPS) permit application research, taking payment, processing, meet monthly goals• Creating new and modifying existing FPS permits• Created system for mailing out renewal notices for the FPS permit• Trained co-workers on the FPS program• Worked on process improvements within the FPS program. Creating databases for specific fire protection systems that are extensive and require additional compliance testing and updating the RMS database to reflect accurate information• Cross trained to cover for Special Events and hydrants, the in-take window and plan review in-take, inspections scheduling office – scheduling with contractors, and entering scheduling information into the AFD records management system• Assisted with giving projects to our high school interns

• Customer service• Cashiering, assisting cashiers with returns and exchanges• Assisting customers in finding books/merchandise and suggesting related titles• Setting up displays, keeping the displays stocked, shelving merchandise• Plan and perform story time for children• Plan and execute events for children and adults: trivia, building, tech, holiday events• Delegating projects to other children’s department employees• Planning monthly story time books and activities, creating fliers, and updating the website • Set up social media accounts for the store: posted pictures of new merchandise, advertised café food and drinks, invited patrons to events• Assisted in covering for breaks and lunches in the café• Answering phone calls, locating merchandise and placing it on hold for customers• Assisting with tidying the store at the close of business, making sure other areas of the store were cleaned and stray merchandise was put away• Educating customers on current sales, new merchandise, and new café menu items• Answered questions and assisted with troubleshooting Nook devices

Ordering and receiving general merchandise for eleven stores.Entering financial aid information for students to purchase books. Billing financial aid providers. Coordinating with managers to meet store needs.Training and on-boarding new employees.Auditing end of day sales and cash management reports from each store.Assisting students in selecting textbooks and offering multiple purchasing options.Merchandising to provide quick and easy access for customer needs.

Assisting students in selecting textbooks and offering multiple purchasing options.Ordering, restocking, and organizing convenience items, supplies and textbooks.Merchandising the store to provide quick and easy access for customer needs.

•Assisting students in selecting textbooks and offering multiple purchasing options•Ordering, restocking and organizing convenience items, supplies and textbooks•Merchandising to provide quick and easy access for customer needs

Independent consultant working to keep women organized while staying trendy. Set up parties and coach hostesses in preparation for her party. Creating a positive shopping experience for clients. Networking to build a client base. Coordinating with hostesses on party details and product information. Delivering quality products and customer service.

•Deliver quality customer service and understand individual customers needs •Provide fast & accurate orders while engaging consumers and create positive shopping experience•Keep the café, dishes and equipment used in food preparation clean and presentableAssisting customers in locating and ordering booksOrchestrating a story time for children which includes an activity

•Providing billing support and explaining how to read the bill•Assisting customers with technical support – how to use and malfunctions with devices•Adding, removing, or changing rate plans and features•Answering general questions about features, the company, options available, how to upgrade, steps of adding new lines, assisting in process of changing account holders•Creating sales opportunities for existing customers•Assisting customers with AT&T website – how to navigate, register, place orders•Educating customers on resources available, self service options

•Generating sales, returns and exchanges, entering customer data•Setting up orders for engraving, made to order pieces, repairs, and cleaning•Quality customer service and understanding to individual customer needs•Providing product information about jewelry, complimentary pieces, product care, soldering, return policies, maintenance and repair•Soldering, repair and polishing of jewelry

•Planned middle school outreach event for 500 people•Planned first annual recruiting and appreciation event for 500 people•Developed a ‘children’s ministry in a box’ manual that instructs church planters on how to create and launch a safe, in budget, working children’s ministry for new churches•Managed finances on an international group trip

•Checked-in, organized and shelved periodicals•Discarding out-of-date periodicals and previous edition books•Cataloged information about early editions of the school paper into an excel database

Generated salesLearned valuable customer service skills

•Instructed children how to swim and the proper technique in beginner, intermediate and advanced classes. Also taught basic boating and water safety exercises. •Enforced pool rules and ensured the safety of the patrons•Enforced the entrance rules, collected the entrance fee

Cashiering, merchandising, stocking the shelves, helping customers find items