Noelle Mcavoy Email & Phone Number

Customer ServiceManaging products and people

Big Sky, Montana

Created unparalleled Montana adventures on Lone Mountain Ranch for solo trips, couples and families. The ranch operates December - April and June - October.Duties included but were not limited to: Responded to inbound leisure leads from guests, travel agents, and referral networks regarding reservationsarriving by email, live chat, telephone or through central reservations systems.Tracked all leads with Sales Force and Microsoft ExcelUtilized Maestro PMS system to book reservations and record guest preferencesOutbound salesAttended weekly sales meetings and guest service callsCommunicated with other members of the sales team, concierge department and front desk to ensure guestsatisfaction. Communication was done through Skype or ZoomPosition was remote and in Missoula, however travel to the ranch was required when requested

Big Sky, Montana

-Seamlessly planned, designed and directed the execution of corporate, social and private events (meetings,holiday events, weddings, birthday parties, corporate retreats) for a variety of clients, ranging from 2-200guests-Created contracts and BEO's within the clients budget and tailored events according to their personal tastes, managing and exceeding expectations-Maintained a portfolio of vendors/clients, serving as primary point of contact-Day of Wedding Coordination Services-Collaborated with vendors, the executive chef, the pastry chef, the food and beverage manager and thebanquet captain, to plan and coordinate food and beverage menus, set up details, wedding ceremony andreception details and desired specialty items, before and during events-Created print advertisements for bridal magazines, a variety of print productions and collaborated withother members of the sales team to design a billboard-Co-managed event staff with Banquet Captain-Created room diagrams, oversaw and assisted with banquet set-up and tear down-Assisted clients with any needs and communicated needs to back of the house staff if applicable-Communicated BEO details with department managers during a weekly meeting as well as with staff beforeand during events

Big Sky, Montana

Provided administrative support to Director of Sales and General Manager:Carried out administrative duties such as filing, typing, copying, scanning, expense reports, mailing, errands, etc.Handled all duties that were asked of me in a prompt, timely mannerOrdered office supplies & maintain the supplies inventoryCreated a twice monthly e-newsletter about lodge eventsCovered the reception desk when required Provided Direct Assistance to the Director of Sales:Answered voicemails and emails on behalf of the Director of SalesPlanned meetings, tours and managed appointmentsCreated and managed reservations in room blocks for weddings and corporate groupsAccompanied the Director of Sales to sales meetings/industry showsMet all deadlines that were expected of me with professionalism & accuracy Collaborated with other members of the sales and marketing team to connect with potential clients and secure their business: Created a twice monthly e-newsletter about lodge eventsCreated advertisements for wedding magazines, in-room guest books & other print magazinesAnswered email inquiries regarding wedding & corporate retreat availabilityGenerated sales reports through CatereaseReplied to email, telephone or face to face inquiriesCold called businesses in Bozeman/Big Sky to book Christmas parties, corporate retreats and meetingsUtilized all available resources to reach out to prospects & attempted to turn those prospects into customersAdhered to all company procedures, values and policies to provide an accurate representation of the company to all potential and current customers

Big Sky, Montana

-Concierge services and all duties performed by a front desk agent-Managed a staff of two -Created department schedules-Reported to upper management -Went to all manager meetings-Maintained lodge standards and etiquette-Oversaw Front-Desk agent work and assisted with operations to ensure guest satisfaction-Trained new front desk staff-Interviewed front desk candidates-Collaborated with various departments of the hotel to provide a memorable experience for the guests-Responsible for the meet and greet of guests-Created room blocks for corporate groups and weddings-Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary-Answered all phone calls in a polite, timely manner and directed calls to the appropriate person -Performed duties that were asked of me by upper management-Coordinated house status with housekeeping supervisor and maintenance staff throughout shift

Big Sky, Montana

-Answered telephone calls in a prompt, polite manner, at times multiple phone calls at once-Answered incoming emails regarding guest room availability, guest room reservations, dinner reservations and inquiries about activities in the area-Created room reservations on RoomMaster-Created dinner reservations in our restaurant on OpenTable -Mailed packages/letters-Greeted guests as they came in the front door to check-in or to dine in the restaurant/bar-Trained new front desk staff and maintained standards in a high-turnover environment -Handled check-in and check-out procedures for the 21 room property-Performed all job functions with attention to detail, speed and accuracy-Handled cash and credit card payments for room reservations-Communicated with housekeeping staff regarding guest checkouts and room cleanliness for guest check-in-Assisted housekeeping staff with any cleaning of the lodge needed-Assisted the breakfast chef with bussing breakfast and break down -Coat check-Responded to guest complaints and situations that required immediate attention-Communicated with all department heads regarding important things that happened during the shift or that needed attention-Assisted with concierge services

Missoula, Montana Area

Videographer & EditorFilm Making Camp Co-Director for ages 6-13

Missoula, Montana Area

I was the co-host, co-producer and co-technician for Wake Up Missoula, a hyper local morning talk show. During my time on the show, we interviewed non profits, artists, musicians and comedians about their event or cause. We gave an overview of the Missoula community; city council highlights, events, music and art. I produced a segment discussing community events and highlighted interesting news stories. I produced this show with a co-host.All of our hosting, technical work and interviews were done on live television, three days a week from 8am-9am MST. You can find all of our old shows on YouTube

Missoula, Montana Area

Food service

University Of Montana

Business: Made in Montana is a student-produced program that profiles companies that create products in Big Sky Country and do business around the state, the country and the world. Along with a classmate, I filmed, interviewed and edited a short documentary about a furniture company known as Fang Mountain. I also hosted this episode, which entailed introducing each of the short videos made during that semester. Episode 2301 aired on Montana PBS, September 10, 2015.

Great Falls, Montana Area And Missoula, Montana Area

I assisted customers with fabric and craft purchases.

Bachelor’S Degree With Honors, Broadcast Journalism, Gpa 3.45

Activities and Societies: Honors I graduated in May of 2016, with honors with a Bachelors in Broadcast Journalism. Throughout my full-time.

Associate’S Degree With Honors, Associate Of Arts With Honors

Activities and Societies: Dean's List 2012 I received an Associate of Arts degree with Honors from Missoula College in 2014. I transferred.

High School

Activities and Societies: Art Student High School Diploma