As a General Manager for the last six years, I enjoy a hands-on experience in all facets of small business operations. I thrive on building efficient teams, implementing scalable systems, and driving sustainable growth. With a strong background in hiring, training, and managing a diverse team of 30, I work towards fostering a high-performance culture and supporting employees’ career development, from entry-level to mid-level management.I take pride in creating and refining Standard Operating Procedures (SOPs) and Management Control Systems, ensuring that operations run smoothly, and targets are met consistently. I’m also responsible for managing payroll, overseeing customer support, handling retail and shipping logistics, always with a focus on optimizing processes and improving the customer experience.Beyond operations, I also oversee marketing strategies, campaigns, and ad development. As the creative director and curator for a gallery, I’m responsible for driving brand awareness through innovative campaigns, curating art shows, and shaping the visual direction of the business. From conceptualizing ads to executing creative projects, I ensure that our marketing efforts are aligned with our business vision while engaging our target audienceWhether it's training a new team member, analyzing performance metrics, or implementing new operational strategies, my goal is to drive operational efficiency and empower my team to achieve both personal and business success. I’m passionate about cultivating a collaborative and transparent work environment that aligns with organizational goals and delivers results