Noel Lucas Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Greater Chicago Area

• Provided administrative support to the Division President, as well as Vice-Presidents, Business Development, and members of the Executive Team. • Coordinated assigned projects and assist in the implementation of new products and services as well as analysis and research.• Managed and directed all the Online Account Specialists; including providing backup support for their job responsibilities.• Assisted in servicing, managing, and tracking mortgage leads generated by the Business Development Vice Presidents and Business Development Representatives.• Assisted in the daily New Share Report for the online accounts.• Managed and direct the new membership welcome on-boarding process and administer quality control efforts to ensure accuracy.• Worked with lending processors and vendors to correct any unperfected liens and titles on secured loans.Card Services Manager: 2018 - 19 (Chicago Patrolmen's FCU)• Directed and managed the credit union's debit and credit card portfolios and related activities including processing, reviewing, and made quality decisions and/or making recommendations on credit card applications in accordance with lending policy.• Monitored product delivery and quality and act, when necessary, to prevent problems. • Created a detailed strategy to maximize the value of the card service offerings to the member and responsibly grow the portfolio and number of active accounts to increase overall profitability.• Ensured the credit union is in compliance with all card regulations developing procedural changes as compliance requirements or new programs demand.• Tracked and analyzed card data reports for any corrective action and summarize periodic reviews of the card services portfolio. • Served as a liaison between the credit union and card services vendors to ensure quality service levels are being maintained.

Greater Chicago Area

Oversees card-linked loyalty program that provides money back on customer’s credit card on purchases at retail stores. Monitors the onboarding pipeline and ensures new clients launch and on time for the Enterprise Program. • Ensured optimal operating coverage for each partner via the addition of new locations, deletion of old locations, and resolution of broken streams for existing store locations.• Produced weekly reports and updated to the enterprise clients’ onboarding process and/or coverage.

Greater Chicago Area

First employee hired. Contributed to policy and procedure development for this merchant cash advance company with 50 employees that generated revenue of $70 million annually. Assessed customer’s business potential to determine if it fits Gibraltar’s credit profile. Analyzed business’ financial health using bank statements, credit profile, public records, and legal documents. Interviewed business owners to understand the business structure and challenges to mitigate risk. Granted approval authority up to $100,000 based on certain criteria. Served as the primary backup to the Senior Financial Analyst for issuing final approvals for ACH and wire funding accounts. Managed and mentored a team of four Account Executives in the Chicago office.• Updated underwriting and operations queue to ensure process efficiency.• Oversaw application, data input, and assessment of all small business financing applications.• Served as head administrator of internal databases and vendor software.• Supervised factoring payments and invoices.• Assisted in applying lockbox and daily collection of client payments.

Greater Chicago Area

Handled a regional portfolio of 250+ accounts with credit lines that total $15 million for this rigid packaging and packaging components company with 500 employees that generated revenues of $700 million annually. Processed new credit applications, reviewed financial statements, and assigned lines of credit. • Initiated collection activities and investigated account discrepancies.• Contacted sales representatives to pre-qualify new accounts and review delinquent accounts. • Presented account status and statistical reports to management.• Developed payment plans to resolve client debt that strengthened company-client relations.• Facilitated customer and business unit relations through quarterly visits.

Greater Chicago Area

Senior Credit Analyst (2009 – 2011) Credit Analyst – Team Lead (2008 – 2009) Contract Central Supervisor (2008)Contract Analyst (2007 – 2008) Conducted financial analysis on large deals that ranged from $250,000 - $5 million for this restaurant marketing company with 400 employees that generated revenue of $350 million annually. Developed work flow for large deal and auto renewal process. Served as Team leader for six Credit Analysts. Directed a team of seven Contract Analysts in Florida and Chicago. Distributed team resources and implemented weekly audits to establish an efficient work environment. Provided recommendations to the VP/CEO.• Prepared and conducted credit and sales personnel training sessions.• Coordinated and moderated team meetings.• Monitored and adjusted merchant accounts to manage client cash flow.• Forecasted sales to determine profitability and restructured deals to fit policy guidelines.

Schaumburg, Il

Built rapport with potential customers and originated mortgages for this private residential lending company with 500 employees that generated revenue upwards of $250 million annually. Analyzed credit history, income, collateral, and ability to repay.• Insured customer satisfaction by sustaining thorough knowledge of lending programs.• Provided timely updates and/or progress reports to all interested parties.• Offered financial counsel to customers to assist with proper utilization of credit.

Park Ridge, Il

Entered claim form into computer system for small private company with 250 employees that provided short and long-term outsourcing healthcare solutions. Verified account information accuracy.

Bachelor Of Arts, Economics

Liberal Arts

Education record