Noel Miller, Mba

Noel Miller, Mba Email and Phone Number

Senior Technical Product Manager and Product Lead - Salesforce B2B @ T-Mobile
Kirkland, WA, US
Noel Miller, Mba's Location
Greater Seattle Area, United States, United States
Noel Miller, Mba's Contact Details

Noel Miller, Mba personal email

About Noel Miller, Mba

As a Senior Technical Product Manager at T-Mobile, I lead the Salesforce B2B & B2C instances providing functionality across various domains, such as lead management, customer service, project intake, sales, and contract management. With over 10 years of experience in product management, I have successfully delivered solutions that impact systems across the enterprise in both B2C and B2B platforms.My first job after obtaining my MBA was as a test lead, where I taught myself to program in visual basic so I could automate the generation of test cases. This allowed enough detail that even a new call center employee could accurately test a complex piece of functionality without additional direction. This methodical approach to problem solving by breaking solutions down into functional pieces has been invaluable in my carrier as a product manger, developing roadmaps effectively and communicating their impact across functional teams.The favorite part of my job is meeting with the users of a system, watching them use it allows me to identify the true root of a problem and then brainstorm potential solutions. Effectively building products from start to finish with performance and analytics in mind. Every product efficient, its productivity easily analyzed and tracked to allow continuous improvement.I recently obtained a certification in prompt engineering and was amazed at the flexibility interacting with a large language model provides. The ability to retain information from an ongoing conversation and use it to generate just about anything you can think of is remarkable, and huge asset when identifying risks, requirements and dependencies on the job. HIGHLIGHTS: • Product Leader with MBA and extensive experience in research and quantitative analysis• SAFe Certified Product Owner/Manager and Scrum Master• Certified Salesforce Administrator• Experience with Agile and Waterfall Methodology• Programing: Visual Basic, SQL, Meta LanguageI am open to new opportunities in Greater Seattle or Bay Area including San Jose or San Francisco. Please feel free to reach out to me directly at noelmill@gmail.com

Noel Miller, Mba's Current Company Details
T-Mobile

T-Mobile

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Senior Technical Product Manager and Product Lead - Salesforce B2B
Kirkland, WA, US
Noel Miller, Mba Work Experience Details
  • T-Mobile
    Senior Technical Product Manager And Product Lead - Salesforce B2B
    T-Mobile
    Kirkland, Wa, Us
    View
  • Ascension
    Senior Product Manager
    Ascension Jun 2024 - Present
    St. Louis, Mo, Us
    Leading a cross-functional team of consultants and full-time employees (FTEs) to design and implement a dynamic, data-driven customer engagement platform at Ascension Health, a healthcare organization with 134,000 associates and 35,000 affiliated providers, delivering $2.2 billion in care in 2023. Utilizing Salesforce Health Cloud, Data Cloud, and Marketing Cloud, to deliver highly personalized SMS, email, and web/digital experiences to enhance patient journeys and improve engagement outcomes.⮚ Collaborate closely with systems, data, and digital architects to define and align technical requirements with strategic business goals, ensuring seamless integration across platforms.⮚ Drive project execution using Agile methodologies, overseeing sprint planning and quarterly/PI timelines to ensure timely delivery and alignment with business objectives.⮚ Engage with business stakeholders to communicate technical concepts in clear, actionable terms, building consensus and ensuring strategic alignment on project goals, status, and outcomes.
    View
  • T-Mobile
    Senior Product Manager / Product Lead - Salesforce B2B
    T-Mobile Nov 2021 - Nov 2023
    Bellevue, Wa, Us
    Product Lead for Salesforce B2B instance which provides functionality around Lead Management, Customer Service, Project Intake, Sales, and Contract Management.⮚ Led design sessions and created automated recycle / delete process for mounting stale sales leads in the application, allowing for cleanup of 2.6M leads and additional 1.3K net adds per month through requalification of stale leads.⮚ Built system automating Lead management and onboarding of sales partners, allowing for improved communication, and tracking, and detailed analysis of future performance.⮚ Developed Roadmap for project intake system. Led implementation resulting in clearer communication to stakeholders, reduced redundancy, and an improved experience, ensuring the data collected and presented at every sage is relevant.
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  • T-Mobile
    Senior Product Manager - B2C
    T-Mobile May 2017 - Nov 2021
    Bellevue, Wa, Us
    Led enterprise projects across teams and systems involving Salesforce Lead Management, cart / sales systems, appointments, and store management. Owned roadmap for sales system, authored executive proposals and wrote functional requirements.⮚Spearheaded retail system consolidation for T-Mobile’s acquisition of Sprint, delivering a seamless experience for both T-Mobile and Sprint shoppers. Merged store management systems through mapping and consolidation of backend data and customer-facing features including maps and appointments. One of only three projects to meet a day 0 deadline before adoption of a phased approach. ⮚Designed and implemented role-based Salesforce application for retail store management, enabling real-time enterprise-wide updates verses approval-based manual process for each photo, service, or store hour change. Accommodated a exponential increase in emergency closures during the Texas freeze, and mass closures during COVID without failure.⮚Created Salesforce-based case management system for executive response team, enabling customer escalations to be easily tracked and resolved, and emails to team to be automatically categorized and prioritized, resulting in reduced response time.
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  • T-Mobile
    Senior Product Manager - Sales And Order Management
    T-Mobile Sep 2015 - May 2017
    Bellevue, Wa, Us
    Acted as primary product manager assigned to enterprise projects related to internal sales and order management software utilized by Tele-Sales and Care teams.⮚Earned prestigious "Universe Mover" award for requirements contributions to revamp of enterprise sales systems in areas of sales flow, credit card processing, fraud, and order fallout.⮚Organized and mapped out test inventory and allocation when leading project to combine inventory across Tele-sales, Web, and Care channels, resulting in greater collaboration between inventory and test teams and 0 post-launch defects.
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  • T-Mobile
    Product Manager
    T-Mobile Mar 2012 - Sep 2015
    Bellevue, Wa, Us
    Implemented 70+ high-impact enterprise initiatives for internal sales and order management software used by Telesales and Care teams. Initiatives included handset financing, integration of multiple electronic signature platforms, inventory consolidation across business units, Integration with outside credit systems, and removal of service contracts.⮚Reduced time needed to read T-Mobiles terms and conditions to customers over the phone by 42% through design and implementation of system which organized and populated only language related to the order being purchased.⮚Decreased test case development time substantially by writing program to generate highly detailed test cases through re-use of equivalent steps / language and ability to insert large amount of variable text within those steps using language tags.
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  • Slalom Consulting
    Product Manager Contractor
    Slalom Consulting Jan 2012 - Mar 2012
    Seattle, Wa, Us
    (T-Mobile) Serve as subject mater expert for Telesales. Take part in business requirements, UI design, resource estimation, and testing.
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  • Slalom Consulting
    Uat Lead
    Slalom Consulting Mar 2011 - Dec 2011
    Seattle, Wa, Us
    (T-Mobile) Evaluated test scope and created scripts. Managed testing and defect resolution.Wrote programs for test scenario construction and agile variable modification aimed at producing quick pivots to business changes across large groups of detailed test cases.
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  • Pacific Business Center
    Research Assistant
    Pacific Business Center Jan 2009 - Jul 2009
    Researching and writing business plans for local entrepreneurs.
  • Clear Fuels Technology Inc.
    Consultant
    Clear Fuels Technology Inc. May 2008 - Aug 2008
    Conducted market research, competitor analysis, financial feasibility, sensitivity analysis, and supplier/buyer identification.
    View

Noel Miller, Mba Skills

Program Management Analysis Project Management Business Analysis Management Strategic Planning Business Process Improvement Data Analysis Research Leadership Business Planning Project Planning Entrepreneurship Process Improvement Business Development Microsoft Office Market Research Analytical Skills Renewable Energy Financial Analysis Proformas Start Ups Microsoft Excel Sustainability

Noel Miller, Mba Education Details

  • University Of Hawai‘I - Shidler College Of Business
    University Of Hawai‘I - Shidler College Of Business
    Business Administration
  • New Mexico Institute Of Mining And Technology
    New Mexico Institute Of Mining And Technology
    Chemistry

Frequently Asked Questions about Noel Miller, Mba

What company does Noel Miller, Mba work for?

Noel Miller, Mba works for T-Mobile

What is Noel Miller, Mba's role at the current company?

Noel Miller, Mba's current role is Senior Technical Product Manager and Product Lead - Salesforce B2B.

What is Noel Miller, Mba's email address?

Noel Miller, Mba's email address is no****@****hoo.com

What is Noel Miller, Mba's direct phone number?

Noel Miller, Mba's direct phone number is +120622*****

What schools did Noel Miller, Mba attend?

Noel Miller, Mba attended University Of Hawai‘i - Shidler College Of Business, New Mexico Institute Of Mining And Technology.

What are some of Noel Miller, Mba's interests?

Noel Miller, Mba has interest in Environment, Technology Management, Alternate Fuel Vehicles, Science And Technology, Business Optimization, Efficiency And Financial Analysis, Green Energy Technologies.

What skills is Noel Miller, Mba known for?

Noel Miller, Mba has skills like Program Management, Analysis, Project Management, Business Analysis, Management, Strategic Planning, Business Process Improvement, Data Analysis, Research, Leadership, Business Planning, Project Planning.

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