Noel Pinto Email and Phone Number

Key Result Areas:As Consultant for Cargo Operations:- Liasing with internal stakeholders and vendors/distributors - Ensuring quick resolution of queries and requirements- Customer Service (Email and Voice) and Vendor SupportHighlights:Appreciated among the top performers in 2018

• Leading the Quote Owner Team & IS Analysts (IS COE) to achieve maintenance revenue, profitability and partner rebates targets on a per semester (H1 and H2) and/or a partner quarter basis• Providing support for procurement & pre-sales, pricing and relationship management with all stakeholders (customers, sales, country/cluster managers as well as IS Quote to Bill (QTB) stakeholders & supporting teams)• Managing the commercial activities for qualifying customer quote request opportunities; participated in RFB, RFQ, RFP, Pricing for organic growth, customers’ maintenance inventory status (vendor and customer renewals, contract extensions) and present any upsell opportunities• Working on vendor / sourcing management for sourcing vendors costs based on requirements and procurement support• Liaising with the IS Analysts to support the CIM reporting needs and offload admin tasks that are not quote generation or inventory management based• Ensuring the knowledge updated related to Orange IS offerings especially related to Operational Support Services (OSS), of all the partners’ maintenance contract terms with Orange and assuring team comprehension of those contracts• Supervising the work allocation, KPI management and performance of the team members Highlights• Ensured the transition and success of new QTB Pilot model process.• Reduced overall support and maintenance spend with a key vendor by 5%, accomplished a cost savings of US$ 100K

• Managed end-to-end order to bill process up to the billing and post-delivery issues• Developed procurement strategy including identifying, developing and negotiating with vendors on the basis of cost analysis and alternate quotes while adhering to budget requirements• Monitored contracts with final terms & conditions, deviations and addendums while complying with statutory requirements• Tracked materials and following up with vendors to manage on time material deliveries• Prepared and reviewed material requirement, BOQ and purchase orders • Maintained inventory to avoid situations like over-stocking or out-of-stock which cause production and financial losses • Processed payment of bills by working with Finance Department• Assessed performance of vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery & so on • Worked towards reducing lead time by enabling visibility into the status and progress of activities, linkages and dependencies across the organization• Defined Order categorization and prioritization, resource allocation, delivery schedule set-upHighlights• Received appreciation from the Project Manager and Billing Team for booking revenues for approx. $950K for a customer during the month of Dec 2013• Managed the completion of the maximum number of installation activities during the period Sep’13-Dec’13, thus reducing the order book volume (for installation activity) by 50%• Eliminated shortages of supplies and delivered INR 150 Lakhs / US$ 220K approx. in savings from reduced import and logistics costs.

• Collated the requirements of the users and coordinated with various vendors to fulfil the requirements of user• Coordinated with Supply Chain Management, Field Operation & Delivery Services, Project Team and ASPs• Conducted regular customer service review meetings and participated as an active member of the extended customer team functioning in the capacity of customer advocate• Worked with vendors for procuring of new parts and spares as per the requirement of users • Kept the record of Software/Hardware procured and Asset ManagementHighlight• Appreciated with the customer for the smooth & quick execution of the task for the local User in the month of June 2011

• Involved in Regular process training and Team Supervision.• Involved in Regular interaction with Supply Chain Management, Field Operation and Delivery Services, Project team and ASP’s, Identifying root cause of concerns and take necessary steps to fix the issues, Preparing data analysis and Delivering business efficiencies.• Managing regular customer service review meetings and participating as an active member of the extended customer team functioning in the capacity of customer advocate.• Accountable for reducing team's risk exposure by monitoring different control check points during daily operations ensuring no miss outs• Accountable for maintaining and preparing monthly team MIS, doing Asset Management, in system tools.Achievements• Ensured an excellent processing rate of 90 – 98 % over the months June to December 2007 and 99% in the month of February 2008 and the Team delivered at least 95% of the processing each month.• Identified as a Core Team member for all Team related tasks and initiatives in a very short period of time.

• Ensuring adherence to productivity norms and implementation of improvements in the process.• Deliver business efficiencies.• Handle escalations and complex technical issues with excellent customer service skills.• Provide on-going communication between the customer and other internal company’s departments such as local Operations, Helpdesks, Logistics and CSMs.• Process transactions as per process specific accuracy requirements.Highlights:• Achieved processing rate of 90 – 98 % over the months June to December 2007 & 99% in the month of February 2008 with at least 95% of the processing each month• Identified as a Core Team member for all Team related tasks and initiatives in a very short period of time.

Senior Executive Operations• Managed the backend functions for its DSA’s, Administrative functions, Raising Purchase Requisitions and Purchase Orders• Coordinated with vendors for the shipment and Invoice payment, inventory stock levels, assisted in data analysis, prepared MIS reports and processed Applications for credit cards.Highlights• Helped improve the approval rate for the credit cards booked during the period of October – December 2003 from 50% to 55% while maintaining the quality of applications sourced.

• Involved in Technical Writing and Web page scripting.• Managed a team as a Domain Expert, for generating ideas for Technical Articles.Highlights• Generated quality Articles for the team in a very short time.