-Place +75 Outbound Cold Calls daily to leads and scheduling qualified appointments within multiple SaaS verticals.-Adopt +4 hours of relevant company and product training on a weekly basis to grasp an in-depth understanding of the product solutionsand followed a developed sales plan from management to drive results.-Follow up with +6k leads in order to transition them through the sales pipeline using Salesforce and Apollo.io

-Conduct an average of 30 cold-calls and 20-25 emails weekly towards physician offices, prospecting for referrals, and scheduling appointments for current clients.-Administer data entry in an efficient and timely manner as well as problem-solving skills to assure customer satisfaction consistently.-Increased clinic productivity by 20% and received a 96% customer satisfaction rate

-Collaborated with a team of 4 colleagues for servicing up to 220 patients/customers by conducting job assignments for the day and completing each task in a timely and efficient manner. -Engaged with +35 patients/customers daily by collecting bodily samples while performing processing duties and was responsible for handling +500 samples daily to prep for the shipping and handling stages for carrier transport.-Received an award for Outstanding Department Service by leveraging skills via phone, email, and text communication as well as patient engagement through face to face interaction.

-Managed +150 Inbound calls weekly that were related to customer inquiries, providing superior customer service and achieving a 90% customer satisfaction rate.-Collaborated with a department team of 5 and distributed over 800 units of merchandise daily out on the sales floor in order to keep up with customer demand and maintained organization within the department.-Received recognition for Outstanding Customer Service for 2 years.