Noel T. Staub Email & Phone Number

Zürich, Schweiz

I oversee the Galaxus Mobile's customer service operations, including strategic planning, recruitment, and continuous improvement initiatives. Directly managing a team of 10 employees. I ensure efficient and effective resolution of customer inquiries and concerns.Through collaborative efforts with cross-functional teams, such as the Galaxus Mobile product development team, I strive to enhance customer experiences and drive organizational success.In addition to my primary… Show more I oversee the Galaxus Mobile's customer service operations, including strategic planning, recruitment, and continuous improvement initiatives. Directly managing a team of 10 employees. I ensure efficient and effective resolution of customer inquiries and concerns.Through collaborative efforts with cross-functional teams, such as the Galaxus Mobile product development team, I strive to enhance customer experiences and drive organizational success.In addition to my primary responsibilities, I serve as:- Member of the "Entwicklungs-Taskforce" to facilitate ongoing education and professional development opportunities for our Customer Service employees.- Member of the Appreciation and Event Taskforce, responsible for organizing events, goodies and initiatives to foster a positive work environment for all Customer Service employees based in Zurich Show less

Zürich Und Umgebung