Noel Winslow Csm, Psm 1, Spc Email & Phone Number

Dover, Delaware, US

Boston, US

Results-oriented COO with a passion for inspiring teams to achieve operational excellence. Proven track record of fostering innovation and driving sustainable growth in dynamic technology environments. Experienced in aligning cross-functional teams, optimizing processes, and leveraging data-driven insights to achieve strategic objectives. Committed to.

Managed team and ensured Agile principles were followed. Coached and mentored team and organization on correct Agile/Scrum practices and values continually. Built rapport with team members to allow for issues to be discussed without blame, retribution, or judgement and assisted with correcting issues, making solid decisions, and resolving conflicts..

• Managed team and ensured Agile principles were followed. Coached and mentored team and organization on correct Agile/Scrum practices and values continually. Built rapport with team members to allow for issues to be.
• Served as mentor to team members, assisting with growth to higher levels of maturity and selforganization.
• Coached the team on the transition from SAFe to Scrum
• Led daily stand ups, coached staff, and built psychological safety among organization, promoting culture of open, honest direct communication with an eye towards continuous improvement and Agile maturation.
• Mentored the team in the value of peer and mob programming.
• Created a safe space for experimentation and empowerment for the Scrum Masters

Louisville, Kentucky, US

• Managed team and ensured Agile principles were followed. Educated team and organization on correct Agile/Scrum practices and values continually. Built rapport with team members to allow for issues to be discussed.
• Served as mentor to team members, assisting with growth to higher levels of maturity and self-organization
• Ensured alignment in vision, scope and process by coordinating with Release Train Engineers on program readiness
• Organized and attended quarterly sync events and participated in Release Management exercises, allowing all Scrum teams to gain awareness and identify opportunities to avoid waste and misalignment
• Led daily stand ups, coached staff, and built psychological safety among organization, promoting culture of open, honest direct communication with an eye towards continuous improvement and Agile maturation
• Lead the Scrum Master team in communities of practice, book clubs, Agile maturity models, coaching, mentoring, running retrospectives and career pathing

Tampa, FL, US

• Served as Scrum Master ensured Agile principles were followed. Educated team and organization on correct Agile /SAFe practices and values continually. Built rapport with team members to allow for issues to be discussed.
• Served as mentor to team members, assisting with growth to higher levels of maturity and self-organization.
• Served as primary coach for SAFE execution as the SPC (SAFe Program Consultant)
• Organized and attended quarterly sync events and participated in Release Management exercises, allowing all Scrum teams to gain awareness and identify opportunities to avoid waste and misalignment.
• Served as support for Project Management Organization in preparation for product launches
• Screened and interviewed new Product Owners, Scrum Masters and Release Train Engineers

• Managed a team of 10 employees and ensured Agile principles were followed. Educated team and organization on correct Agile /SAFe practices and values continually. Built rapport with team members to allow for issues to.
• Served as mentor to team members, assisting with growth to higher levels of maturity and self-organization.
• Served as Enterprise Coach and mentor in a highly regulated environment (GxP, ISO900, Nist, CFR 21 Part 11)
• Offered thought leadership as Solution Train Engineer (STE)
• Served as primary coach for SAFE execution as the SPC (SAFe Program Consultant)
• Organized and attended quarterly sync events and participated in Release Management exercises, allowing all Scrum teams to gain awareness and identify opportunities to avoid waste and misalignment.

Framingham, MA, US

• Managed team and ensured Agile principles were followed. Educated team and organization on correct Agile /SAFe practices and values continually. Built rapport with team members to allow for issues to be discussed.
• Served as mentor to team members, assisting with growth to higher levels of maturity and self-organization.
• Served as RTE Coach and mentor during SAFe roll out
• Offered thought leadership as Release Train RTE (Release Train Engineer)
• Served as primary coach for SAFE execution as the SPC (SAFe Program Consultant)
• Organized and attended quarterly sync events and participated in Release Management exercises, allowing all Scrum teams to gain awareness and identify opportunities to avoid waste and misalignment.

Atlanta, GA, US

As the Scrum Master, I managed two diverse, remote teams and ensured Agile principals were followed. I continually mentored and educated the team and organization on correct Agile/Scrum practices and values. I built rapport with team members to allow for issues to be discussed without blame, retribution, or judgement and assisted with correcting issues.

Sandy Springs, Georgia, US

I was tasked with providing application users with technical support including logging and tracking identified system problems through resolution. I mentored and trained new and existing users on Salesforce. My Key Accomplishments Were: Participated in user acceptance training including creating test plans and cases. Played a key role in all phases of.

Sandy Springs, Georgia, US

I worked alongside Support Management in developing statistical analysis to track staff performance metrics and product issue trends and identify solutions for improvements. Additionally, I oversaw change management of support staff including privilege settings, email distributions, IT requests, and organizational chart.My Key Accomplishments Were:.

Sandy Springs, Georgia, US

Responsibilities:Process, document, and troubleshoot inbound client issues generated by phones calls or emails by following best practice ticket writing: Analyze and troubleshoot Problem resolution.Accurate and detailed documentation of symptoms, troubleshooting steps with results and resolution.When applicable, escalate issues to appropriate internal.

US

I held multiple positions at Microdyne Outsourcing. They are the following:DELL BUSINESS SALES DIVISION CUSTOMER SERVICE TEAM MANAGERDELL BUSINESS SALES DIVISION CUSTOMER SERVICE REPRESENTATIVE LEVEL 2 TRAINERDELL EXTENDED SERVICES SALES REPRESENTATIVE, INBOUND AND OUTBOUNDQUESTION QUEUE REPRESENTATIVE, DELL HOME SALESLEVEL 2 CUSTOMER SERVICE.