Noelyne Iseren Email & Phone Number

Nairobi, Kenya

Gorilla Corporation is a leading sales channel development agency working with IT vendors to help them meausure, grow and manage their IT Channels.I build and maintain positive, productive business relationships with our clients for business growth through customer retention and satisfaction programs as well as resolving customer queries and concerns at all levels.My Responsibilities:● Conducting business reviews to ensure clients are satisfied with services offered.● Attending meetings with clients to build relationships with existing accounts.● Achieving client relationship targets and KPI’s as set by the Head of Sales.● Escalating and resolving areas of concern as raised by clients.● Carrying out client satisfaction surveys and reviews.● Monitoring company performance against service level agreements and flagging potential issues.● Passing leads to the sales team and following up on progress.● Liaising with internal departments to ensure clients’ needs are fulfilled effectively.● Building positive and productive relationships with clients for business growth.● Scheduling regular meetings, discussions, teleconferences and visits to clients’ offices to strengthen the relationships.● Understanding client needs and customizing existing business programs to meet their needs.● Providing client support and handling client communication effectively.● Managing and closing client businesses to achieve profitability.● Maintaining existing clients and generating new ones to achieve revenue goals.● Addressing clients’ concerns promptly and professionally.● Informing clients about company products, services and promotions. ● Discussing business contracts and costs with clients. ● Ensuring that clients’ requests are handled timely and accurately. ● Developing new strategies to improve client satisfaction. ● Maintaining up-to-date knowledge about company products and services.

Nairobi

Coolxtreme Ltd. is a respected name in the Kenyan Heating, Ventilation & Air Conditioning industry, distributing, installing and providing back up support for DAIKIN air conditioning and Soler & Palau ventilation equipment. My Responsibilities: ● Influenced sales by negotiating prices and offering solutions to specifications.● Promoted DAIKIN features and benefits to help the sales team achieve their sales targets.● Updated and maintained all projects, quotations and customer information on the CRM.● Maintained and exceeded customers’ expectations with high quality response to all customer enquiries.● Found solutions; delivered detailed and accurate quotations including equipment selection and availability.● Prepared orders; ensured order details complied with the relevant quotations and were in line with cost policy and agreed terms and conditions.● Communicated with customers to confirm orders and delivery dates.● Ensured the efficient and effective progress of orders; escalated disputes or ongoing issues to senior team members to ensure their timely and successful resolution.● Built and strengthened proactive relationships with external sales colleagues. ● Additionally sold and worked closely with external sales colleagues to deliver high quality service to customers.● Closely liaised with other company departments to ensure customer expectations were met and exceeded in terms of quality, service and time scale.● Regularly reviewed the system within my area of responsibility to identify areas for improvement opportunities.● Adhered to all company procedures to ensure customer satisfaction and to maximize sales.

Nairobi

Gorilla Corporation is a leading sales channel development agency working with IT vendors to help them meausure, grow and manage their IT Channels.My Responsibilities: • Attended to inbound phone calls with keen phone handling protocols.• Responded to concerns, problems and enquiries of the callers.• Accurately documented callers’ concerns.• Documented Frequently Asked Questions and forwarded them to the relevant department for further action.• Processed orders, prepared correspondence, and fulfilled customers’ needs to ensure customer satisfaction.• Researched and resolved concerns according to understanding from customers on account issues.• Assisted with challenging client requests and issued escalations as needed.• Built and maintained strong, long-lasting customer relationships.• Provided guidance, training and cross training to other employees.• Generated, completed and maintained historical information for appropriate customer service.