Noel Yumul Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

National Capital Region, Philippines

Handling Cisco and Aruba network equipment

12 Flr. Zuelig Bldg. Makati Ave. Makati City

• Supervises a team that provides technical service-related support for an organization.• Implements and measures the effectiveness of improved process or operational policies.• Suggests changes to products or services to fulfil customer needs.• In charge of supervising specialized staff and overseeing technical support tasks for the company. • Responsible for providing leadership to increase support satisfaction among customers and use my technical expertise to properly implement solutions. • Ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly and also communicate and share important information with other supervisors.Provide support and solutions to DTSI Clients• Servers (Hardware: Dell server and HP|Software: server 2008 and 2012)• Storage (Dell Equallogi, Dell Compellent SN storage and Tape Library)• Network (Cisco router and switch and Fortinet firewall)• Telephony (Avaya telephony system)

KEY SKILLS AND COMPETENCIESProficiency in troubleshooting both hardware and software, testing and configuring software, maintain and repair hardware and peripheral devices. Attention to detail, Dedication to problem-solving and sharp troubleshooting and analytical abilitiesJob Role:• Installing new software• Installing new hardware (servers, printers, computer workstations, etc.)• Setting up user accounts, permissions and passwords• Overseeing security of all systems, especially the internet, and installing antivirus protection• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network • Network maintenance and Evaluate network performance and find ways of improvement• Technical support for people using the network• Day to day admin and monitoring of network use• Making sure all IT meets industry• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions• Respond within agreed SLA• Priorities and manage many open cases at one time

Mandaluyong City

Job function comprises of both office and field work.• To seek and acquire new clients based on company set sales quota and• Standards and maintains and develops acquired and existing clients as maybe assigned by management.• Aids in providing initial technical support to end-users.• Presenting findings to a technical team to act on, and then to the client.• Consults with Sr. technical Personnel to develop appropriate technical solutions• Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities.• Attending initial sales meetings with the client.• Determining what their business requirements are, whether the products or services being considered are suitable.• Decide whether the software or hardware needs adapting to meet the client's needs.• Provide technical answer to the questions the client might have.

Bachelor'S Degree, Computer Engineering

Training, Mcsa: Windows Server 2012 Training

Ccna Training, Ccna Network Academy

Vocational, Pc Hardware And Software Troubleshooting And Repair

Studied Cisco Network Associate

Bachelor Of Science - Bs, Computer Engineering