Preparation, Coordination, and Monitoring of ProjectsOversight of Consultancies (Recording findings,tracking hours, preparing reports, presentations, etc.)Preparation and Submission of Proposals and ContractsAnalysis of Information for Developing Strategies inFraud Prevention and Money Laundering

Led Multidisciplinary Teams of 10 to 15 Agents AcrossLATAM (Mexico, Chile, Colombia, Peru, Costa Rica, andPuerto Rico)Ensured the Achievement of KPIs (SLA -2', CSAT 95%, QA95%) Quarterly, Keeping My Team in the Top 3 Out of 12TeamsProposed Improvements in Customer Service,Establishing the First “Support Logics” to ProvideHomogeneous and Standardized Service, WhichSubsequently Reduced Response TimeSet performance expectations for the team… Show more Led Multidisciplinary Teams of 10 to 15 Agents AcrossLATAM (Mexico, Chile, Colombia, Peru, Costa Rica, andPuerto Rico)Ensured the Achievement of KPIs (SLA -2', CSAT 95%, QA95%) Quarterly, Keeping My Team in the Top 3 Out of 12TeamsProposed Improvements in Customer Service,Establishing the First “Support Logics” to ProvideHomogeneous and Standardized Service, WhichSubsequently Reduced Response TimeSet performance expectations for the team, monitoringprogress towards goals and providing constructivefeedback as needed.Collaborated with other department leaders toestablish shared goals and ensure alignment acrossteams. Show less

Real-time Support for Shoppers, Ensuring Efficient OrderDeliveryCoordinated with Other Departments to ResolveVarious Issues, Primarily: Fraud, Customer Service,In-store Payments, KAMs, etc.Monitored and Adjusted Payments, Earnings, Parking,and TollsActively Participated in Three Key Projects:Onboarding Shadowing : Specialized in Welcoming andDemonstrating the Area's Operations to New TeamMembersSecondary Task SOM : Aimed at Educating… Show more Real-time Support for Shoppers, Ensuring Efficient OrderDeliveryCoordinated with Other Departments to ResolveVarious Issues, Primarily: Fraud, Customer Service,In-store Payments, KAMs, etc.Monitored and Adjusted Payments, Earnings, Parking,and TollsActively Participated in Three Key Projects:Onboarding Shadowing : Specialized in Welcoming andDemonstrating the Area's Operations to New TeamMembersSecondary Task SOM : Aimed at Educating OtherDepartments About Our Tasks and Training PotentialInternal CandidatesSilent Orders CO : Analyzed Orders in Colombia toIncrease CSAT in the Region by Improving Service Quality Show less

Provided Personalized Attention to Assigned Portfoliofrom Planning to Event ClosureReactivated Portfolio with Key AccountsReviewed Financial Reports, Analyzed Data, PreparedMonthly Reports, Obtained NPS, and MonitoredCompany OKRsAttended and Followed Up on Events to Understandthe MarketAssisted customers with onboarding and product setupto foster successful adoption and usage.Established strong relationships with key customers,resulting in increased… Show more Provided Personalized Attention to Assigned Portfoliofrom Planning to Event ClosureReactivated Portfolio with Key AccountsReviewed Financial Reports, Analyzed Data, PreparedMonthly Reports, Obtained NPS, and MonitoredCompany OKRsAttended and Followed Up on Events to Understandthe MarketAssisted customers with onboarding and product setupto foster successful adoption and usage.Established strong relationships with key customers,resulting in increased customer loyalty. Show less

Coordinación, logística y ejecución de eventos empresariales y deportivos Manejo de grupos Administración de redes sociales Manejo de presupuestos Gestión de pagos e inventario, Realización de cotizaciones FacturaciónBúsqueda de nuevos y potenciales clientes Visitas y presentaciones a clientesCreación de alianzas estratégicas

Manejo de agendaManejo de caja chicaGestión de pagos e inventarioRealización de cotizacionesVinculación entre áreasLlamadas de seguimientoConcentración de informaciónAsistencia en EventosFacturaciónRealización y envío de documentaciónComprobación y reporte de gastos

Manejo de objecionesVenta de productosSeguimiento a procedimientosTrato directo con usuarios

Manejo de cuentas.Organización de tiempo y actividades.Realización de presentaciones de nuestro producto a distintos clientes.Seguimiento de compras.Procesos administrativos

Organización de esquemas de trabajo.Repartición de trabajo en grupos pequeños (8 a 11 personas)Auditoria de procesosDigitalización de archivos comercialesRealización de consultas de archivos para aclaraciones y consultas