▪ Creating functional requirements for admin panel & role management▪ Analysing business needs and creating high-level feature lists for presale tasks▪ Creating user stories, acceptance criteria, UX design for onboarding

• Assessing and analyzing IT needs coming from various lines of business• Gathering business requirements and processes, creating specifications and • Controlling the development processes and verifying developed new features• Writing manuals, documenting new features

• Support the development of services, programs, e-learning courses, website and conference mobile application, the introduction of new services, the redesign of business processes• Contribute to the strategic development and redesign of the website, internal CMS and processes, collect user and business needs, prepare introductions, testing• Prepare content for our website, newsletters, social media, manage communication channels, support project-related communications• Create communication materials for promoting our activities, services, yearly conference and e-learning courses

• Support GSSC business areas to identify & develop required user content on process information and operational knowledge to prepare for the introduction and adaptation of a new case management tool - ServiceNow, to communicate new, improved solutions and to facilitate knowledge sharing across the GSSC, and within UNICEF employees,• Conduct user survey on current usage and future expectations of the knowledge base,• Support planning how users access knowledge, what is the user journey for requesting new article creation or updates on content,• Collect and incorporate user feedback to design and test final processes, elaborate the knowledge base requirements and user stories,• Plan and compose easy-to-understand guides, online help and coordinate with internal teams to ensure required knowledge is identified, captured and kept up-to-date. Deliver training materials to facilitate change, engagement of employees for the introduction of the new tool.

Working in the Common Support Center, Business Processes of the Participant Portal, a large-scale web platform that includes various apps, handling EU’s research & innovation funding• Development of online services & IT tools of the Participant Portal:- organise external user group meetings, surveys, collect users' feedback - identify and analyse business need & improvement suggestions, prepare related documentation- create wireframes, mock-ups for information architecture and solutions- iterations on updates and development of the portal through cross-functional teams- performing user acceptance tests• Content management: analyse, elaborate and manage user guides, training material, web content and their publication that correspond to the users' expectations and in line with style guides• Communication: contributing to the internal and external communication on H2020 services• Service design: contributing to the simplification efforts of our team (e.g. turning internal complex business processes into simplified guidelines web appearance for external users) in collaboration and coordination with various stakeholders

Main activities and responsibilities includes: - co-ordination and managing content development related national and EU projects (FP7, Leonardo, etc.), from proposal writing to project dissemination, - organizing events (eFestival - the Hungarian creative digital content competition, eLearning Forum, CreaSpace Conferences), educational and networking workshops, - responsible for international e-Content Awards: organizing national pre-selections, communication and PR for European Seal of E-excellence, World Summit Award, Word Summit Youth Award, WSA - Mobil Award, Europrix, EU Award for Quality On-line Content for Children,- evaluating websites at our User Friendly Website qualification service,- web content management and community management,- building international relations, representing MATISZ at events and exhibitions.

Developing and implementing telemarketing campaigns, DM promotions and SMS marketing with Philip Morris and Leo Burnett.

Consulting with clients on web appearance and communication issues, co-ordinating internet projects and on-line services development.

Communication, content and service development of the real-time stock market information service.