Noemi Reyes Email and Phone Number
A professional with global experience in Customer Support TierII for core networks, excellent knowledge in control and signaling nodes, verse with Ericsson legacy nodes, recovery procedures. Proficiency in analysis and troubleshooting, fast learner. Emergency Recovery Manager; able to create an environment of collaboration with customers and team members. Application support analyst for cloud platform products. I'm positively adaptable to change, able to overcome challenges; decision maker and conflict management capable to take the ownership and lead a team, customer oriented certified in ITIL and preparing for SCRUM Master certification exam. I am committed to my experience contributing to the continuous improvement of customer service and the continuous development of the team, seeking the optimization of resources.
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Technical LeaderTata Consultancy ServicesCiudad López Mateos, Méx., Mx -
Application Support AnalystEpam Systems Mar 2019 - PresentCiudad De México- Provide Tier2 support to Google Workspace apps- Read HAR files to narrow down HTTP errors- Incident management and escalation procedures- Assist to workspace admins in order to solve inquiries or FAQ in regards to the product functionality- Troubleshooting issues reported in order to discard product functionality- Identify and report reproducible bugs and feature requests- Work closely with engineers and product managers to inprove the product and make our costumer successful- Follow standards for communications with business involving operational issues -
Recovery LeaderEricsson Apr 2015 - Nov 2017Ciudad De México Y Alrededores, México+ Responsible for the effective restoral of service during an emergency situation+ Responsible to assemble and lead a team of specialist and keep them focused towards aprompt recovery of the system+ Ensure that the recovery is performed in a timely and efficient manner+ Ensure that all relevant data is collected and available to post-event activities and RCA investigation+ Manage the information and distribuits it in periodic event news and conference bridgesestablished during the event+ Interface to all stakeholders during the event -
Support Engineer TieriiEricsson Sep 2010 - Mar 2015+ Working with assigned tickets analyzing problems to identify suitable solutions to theseproblems (MSC, BSC, HLR, APG)+ Actively engage in communication with other engineers for the knowledge sharing+ Implementation of maintenance procedures and data collection+ Interface between TierI/ Delivery Organisation/Internal and External Customers+ Emergency handling for the specific product
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Support EngineerGeneral Data-Comm México Feb 2010 - May 2010+ Working with customer's project team to evaluate risk and migrate videoconference equipment+ Coordinating onsite engineers during the migration and fine tuning of the new equipment+ Monitoring of customer's network and identifying possible issues that may impact the network+ First line of support for issues reported by customer
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Support Engineer And IntegratorCrognos-Technologies Feb 2009 - Feb 2010+ Responsible for driving the end to end activities for project: installation, configuration and fine tuningof software used in call center and contact center+ Working closely with customer to understand the impact of new changes and planning activitieswith customer to accomplish the project end dates+ Providing training for the new software installed+ First line of support solving issues reported by customer
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Technical Support EngineerConduit S.A De C.V Nov 2007 - Feb 2009+ First line support responsible for the maintenance of electronic equipment along the linesof production in the factory+ Configuration of PLC Siemens S5/S7+ Configuration of PLC Hitachi EH-150
Noemi Reyes Skills
Noemi Reyes Education Details
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Telecommunications Engineering
Frequently Asked Questions about Noemi Reyes
What company does Noemi Reyes work for?
Noemi Reyes works for Tata Consultancy Services
What is Noemi Reyes's role at the current company?
Noemi Reyes's current role is Technical Leader.
What schools did Noemi Reyes attend?
Noemi Reyes attended Universidad Tecnológica De México.
What skills is Noemi Reyes known for?
Noemi Reyes has skills like Lte, Liderazgo De Equipos, Conflict Management, Collaborative Problem Solving, Customer Focused Service, Teamwork, Trabajo En Equipo, Gprs, Business Analysis, Organization Skills, Pensamiento Creativo, Customer Service Management.
Who are Noemi Reyes's colleagues?
Noemi Reyes's colleagues are Bino Varghese, Pradeep Kumar R, Monika Goyal, Asha Revindran, Ayllen Sofia Cardone Portillo, Vinod Dakhni, Sneha Katwal.
Not the Noemi Reyes you were looking for?
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Noemi Reyes
Licenciado En Cia | Experiencia En Back Office & Account Management | AuditoríaBahía De Banderas, Nay -
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