Offered services: Warehousing (18.000 m2), In- and Outbound, Value added services, DistributionOperational lead and management of multi-user site : 4 direct reports, white and blue collar workers (100 FTE)Control and increase productivityAssure profitability through controlling the costs and incomeP&L responsibilityContract negotiations with the customer /subcontractorsProject Management Implementation of new business/processes RecruitmentMeasurement and evaluation employee’s performance and motivate themPreparation and analysis of operational and finance reportsCooperation with the other divisions

Offered services: Warehousing (18.000 m2), In- and Outbound, Value added services, DistributionOperational lead and management of the Customer Service Team: 3 direct reports, white and blue collar workers (95 FTE)Control and increase the service level of daily operation of the warehouseMeasurement of the provided service (KPI)Assure profitability through controlling the costs and incomeContract negotiations with the customer /subcontractorsOptimization of Warehouse and Administrational processes Project Management Implementation of new business/processes RecruitmentMeasurement and evaluation employee’s performance and motivate themPreparation and analysis of operational and finance reportsCooperation with the other divisions

Lead, manage and control of the Customer Service (6 agent) and Warehouse (1 leader, 4 workers).Control and increase the service level of daily operation of the warehouseKeeping contact with the Headquarter in Austria and Factories (Europe)Optimization of Warehouse and Customer Service processes Development and introduction of KPIs (call center, warehouse)To measure and evaluate employee’s performance and motivate themCooperation with the Marketing Department to transact in successful promotions and campaigns

Lead, manage and control daily operation of the order management and Call center (25 agents, 5 direct reports).Manage the customer (international) and internal expectations to ensure operational service levels are met.Deliver key site financial targets (Balance Scorecard, GMS)Project management of new business implementations and additional relevant onsite projects (Depict methodology)Contract negotiation with customer and supplier

Customer care (Imperial Tobacco, Panasonic, Beiersdorf)Secure and expand existing businessAssure profitabilityContract negotiations with the customer /subcontractorsProject Management, Implementation of new processes

Making quotation for international tendersDistribution system analysisFinancial follow-up Implementation of cross-dock service Monthly operational reports

InvoicingForecasting of income and cost of sales monthly and ad hoc reports for Central OfficeAnalysisBudgeting Purchase process handling

General presentations for potential customersPrice calculationsMarket ResearchKeeping contact with divisions and functional services