Noemi Y. Email and Phone Number

•Cultivated strategic partnerships with healthcare organizations, practitioners, and case managers to enhance patient referrals and awareness of services.•Designed and delivered impactful presentations to boost program awareness to medical staff and community members. •Achieved commendations for consistently providing excellent and empathetic service to patients and families.

•Drove hospice service growth through data-driven sales and marketing plans, leading to significant lead conversions.•Led inservices for medical staff to promote awareness of services offered.•Collaborated with clinical and operations teams to align patient referrals with business strategy.•Enhanced market presence by forming long-term partnerships with numerous assisted living facilities.•Advanced patient acquisition by admitting 17 Hospice and Home Health referrals within the first month in position.

•Led bereavement program, ensuring compliance with policies while providing comprehensive support to bereaved individuals.•Led volunteers program by training volunteer students through the local highschool for 6 weeks.•Drove Volunteers to a memory care facility to spend time with our patients on hospice care.•Tracked student volunteer hours and gave out scholarships to top volunteers. •Organized end of year event for all the student volunteers. •Provided support by facilitating weekly bereavement meetings for family members, offering a compassionate space for them to share and navigate their grief journey together.•Utilized social media to spread awareness of our services and need for volunteers •Streamlined departmental processes with new system implementations, improving operational efficiency.•Increased volunteer retention through thorough onboarding and continuous support.

•Supervised and mentored a team of Health and Wellness Coaches, focusing on personalized client care and motivation.•Conducted interviews to create tailored health plans, integrating psychological insights to support client goals.•Tripled sales volume through effective upselling and cross-selling strategies, earning a promotion to Director

•Managed gym operations, staff recruitment, training, and budget management, while maintaining high standards of customer service.•Devised marketing strategies that led to the highest membership sales and improved retention rates.•Organized community events and taught yoga, fostering community engagement and wellness.