Noemi Delgado Martin Email & Phone Number

Dakar, Región De Dakar, Senegal

Lagos, Nigeria

Ruanda

Ghana

• Movenpick Ambassador Hotel Accra (260 Rooms) – Ghana. Managing a team of 10 people
  
  
• Providing a professional, advisory and executive support to the General Manager in meeting the strategic goals
  
• Responsible for the development and implementation of the hotel’s Sales & Marketing Plans
  
• To set individual sales targets by segments and by sales managers and executives, track and review productivity on a monthly and quarterly basis
  
• Maintain a perpetual analysis of Key accounts in the market
  
• Developing strong, secure and productive business relations with all companies within the portfolio
  

Guinea Conakry, West Africa

NOOM HOTEL Conakry (187 Rooms) – Pre-opening and Opening hotel phase. Managing a team of 6 people
. Responsible for leading and directing the development and implementation of strategic Sales and Marketing plans during the pre-opening and opening phase of NOOM Hotel.
. Responsible for formulating an Annual Marketing Plan according to corporate.

Barcelona Y Alrededores, España

• My excellent networking skills and my ability to develop client relationships resulted in an 30% increase of the French and Benelux market for the group.
  
  
• Assisting the Director of Sales with the development and implementation of sales and marketing strategies for the hotel, including securing new accounts and maintaining existing accounts, to maximize the profitability.
• Maintaining and developing relationships with existing and new clients in person and via telephone, calls and emails
  
• Arranging meetings with potential clients to prospect for new business
  
• Acting as a contact between the company and its existing and potential markets
  
• Representing the company at trade exhibitions, events and demonstrations
  

• Department management and supervision: project distribution and subsequent team management and information follow-up.
  
• Responsible for the organisation and management of group incentives, meetings and conferences.
  
• Liaising with clients to ascertain their precise event requirements.
  
• Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
  
• Defining and putting into practice goals for attracting and maintaining customers (researching markets to identify opportunities for events)
  
• Agreeing to and managing budgets.
  

- Meetings and Events Co-ordinator
Responsible for the organisation and management of Worldwide and European events, incentives, meetings, conferences, group accommodation and flights.
Events organisation from start to finish including taking the enquires from the client, contract negotiating, venue finding, group activities, hotel and flight.

Responsible for clients in Latin America, Spain, Portugal, France, UK and Scandinavia.
Ensure the smooth operation of group tours from go ahead to final accounting stage: checking and amending quotations and itineraries to make sure they are feasible and ensure that the correct rates are provided, handling operational problems, co-ordinate with other.

- FIT and Groups Reservations consultant
Inbound Tour Operator for the IBEROSTAR Group.
Making hotels, restaurants and trains reservations (Eurostar & GNER) I was also responsible for issuing excursions and tour tickets and making tailor made packages.
Research and negotiation by phone and email.
Negotiating rates with suppliers including.

Checking In / Out for individuals and groups.
Make sure customers have a pleasant stay, providing information about their accommodation, food and beverage services and parks and ensure that customer´s needs are fulfilled.
Dealing with customer complaints and provide the best possible solution for the customer and company
Concierge: selling.

Hiring cars, assist customers and deal with their requirements.
Providing general information.
Answering phone calls and dealing with customers complaints and needs.
Cash handling

Master, Calidad Turística Y Turismo Sostenible

Masters, Tourism Management

and Ecotourism, financed by the United Nations (UN