• Outstanding product knowledge and customer care• Guiding customers through online digital platform• Translating product specs/features/website from English to Italian• Booking and assisting customers on Test Drives • Driving/picking up company and customer cars from London to Kent• Answering calls, dealing with customer enquiries and complaints• Processing card payments and vehicle documents

- Greeting, profiling and approaching customers - Excellent product knowledge and customer service- Sales growth: campaigns and promotions - Stock control- Visual merchandising: front of house and window display- Managerial responsibilities: key holder, cashing up tills and banking- Answering the phone, dealing with customer enquieries and complaints- Checking, accepting and organising the delivery of large amounts of stock- Processing cash and card payments/dealing with customer refunds- Bilingual proficiency: communicating in both English and Italian for wide client base

- Receptionist – answering calls/booking appointments/general enquiries- Liaising with clients, contact lens representatives, suppliers and staff to help maximise sales- Setting up direct debit schemes with clients/managing advanced and arrears payments- Contact lens ordering/organising delivery on a daily basis- Sending products back to suppliers for credit & exchange- Checking invoices and credit notes for contact lens products- Teaching patients general handling of contact lenses via booked appointments- Performing clinical assessments upon arrival of patients before eye examination- Dealing with customer complaints and enquiries effectively and efficiently- Single vision dispensing knowledge- Making adjustments and/or repairing optical frames promptly to a high standard- Using multi-lingual skills to communicate with clients: English and Italian

- Outstanding Customer Service- Keeping all work environments hygienic according to Health and Safety guidelines- Multitasking and organizational proficiency- Working unsupervised when required- Dealing with customer complaints- Front of house duties and table service- Using multi-lingual skills to communicate with a variety of customers