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Noemi Mas Arnau is listed as I help companies define, design and deliver exceptional human-centric experiences that drive value for people and businesses alike. at WPP, a company with 89002 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at greatfridays.com and a matched LinkedIn profile for Noemi Mas Arnau.
Noemi Mas Arnau previously worked as Head of Experience WPP Open at Wpp and Head of Customer Experience & Service Design at Arrival. Noemi Mas Arnau holds Master, 3D Product Development from Elisava School Of Design.
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I am a senior Design leader specialising in Customer & User Experience and Customer Driven Business Transformation, with over 16 years experience leading multi-disciplinary and distributed teams (across Europe, America and Eastern European countries) to define, design and deliver customer, employee and user centric services, products and experiences across different industries such as healthcare, retail, financial services, technology and zero emissions mobility.In my work, I create customer and user impact by:- Building best in class CX design and UX research teams by bringing my inclusive leadership style and the fostering of safe and collaborative environments, while also coaching individuals to grow their craft as well as their leadership skills. -Bringing value to the business by partnering with key business leaders, understanding their needs and based on this, applying our design expertise to a prioritised pipeline of projects that deliver high ROI to the business- Applying my design skills to come up with innovative approaches and creative solutions to customer and user challenges- Democratising great service for customers, users and employees- Driving practical, agile ways of working and approaches to ensure the seamless transition between experience design and business delivery and operations- Embedding sustainability and D&I principles at design inceptionIn my practice, I combine approaches from design and systems thinking, user research, behavioural science and sustainable design, aiming to marry the needs of the users and customers with those of the business to drive customer-inspired growth.
Listed skills include User Centered Design, Service Design, Ethnography, Strategic Design, and 23 others.
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London, England, United Kingdom
Leading the CX/UX team for WPP’s new AI-powered technology platform, including the design of holistic E2E experiences & key digital touchpoints.- Defined CX/UX vision, principles & main KPIs- Designed & launched WPP Open Platform SaaS Website- Designed & launched WPP Open Workspaces & support
London, England, United Kingdom
At Arrival, I built and grew the Customer Experience & Service Design practice, embedding customer and user centricity across various product teams and business functions to prepare Arrival for its upcoming commercial launches, partnering with the main business leaders within the organisation (VP of Commercial, VP of Digital, VP Solutions) to establish our.
London, United Kingdom
EY Seren is a design and business consultancy that helps organisations re-imagine how they grow, by putting the human first.At EY Seren, I led an international team of 10 designers, researchers and developers to define, design and develop a brand-new digital talent experience platform aiming to optimise employees’ careers and growth through work.
London, United Kingdom
EPAM Systems, Inc. is a leading global product development, digital platform engineering company that leverages software engineering expertise with top digital and product design capabilities.As Head of Service Design at EPAM, I led the development of the Service Design practice, its tools and integration within the wider business proposition, directing.
London, United Kingdom
Engine Service Design helps organisations improve and innovate services and customer experiences.Planned, scoped and led service design projects and pitches for new business for utilities (energy efficiency behaviours), telco (defining EE store experience), retail (defining grocery store omnichannel experience) and finance (financial advisor CX & workplace.
I conducted generative and evaluative research for Fjord. I also helped shape Fjord's current research offering.
London, United Kingdom
Fjord is a global design and innovation consultancy. Led the user research, initial design and development of iGaranti, an IXDA award winning mobile service, that delivered a comprehensive array of innovative personal finance tools within one definitive service, devised specifically for mobile devices. iGaranti aggregates wallet, savings, loans and offers.
Conducted service design projects on multi-platform TV experience, retail experience and functional branding.
Led projects on product and service innovation dealing with education, technology, health and minority populations.
Other employees you can reach at wpp.com. View company contacts for 89002 employees →
Rachel Lieblang
Colleague at WppRoseville, Michigan, United States, United States
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Carolina Otero
Colleague at WppSão Paulo, São Paulo, Brazil, Brazil
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Elena Valero Alcantara
Colleague at WppGreater Madrid Metropolitan Area, Spain
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Teresa Isabel L.
Colleague at WppMexico City Metropolitan Area, Mexico
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Mariyana Prokopieva, Fcca
Colleague at WppUnited Kingdom, United Kingdom
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Priya Thangamani
Colleague at WppPetaling Jaya, Selangor, Malaysia, Malaysia
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杨飞宇
Colleague at WppShanghai, China, China
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Samantha (Sammy)
Colleague at WppVietnam, Viet Nam
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Carla Petersen
Colleague at WppLondon, England, United Kingdom, United Kingdom
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SC
Samantha Córdoba
Colleague at WppCali, Valle Del Cauca, Colombia, Colombia
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Quick answers generated from the profile data available on this page.
Noemi Mas Arnau works for WPP.
Noemi Mas Arnau is listed as I help companies define, design and deliver exceptional human-centric experiences that drive value for people and businesses alike. at WPP.
AeroLeads has found 1 work email signal at @greatfridays.com for Noemi Mas Arnau at WPP.
Noemi Mas Arnau is based in London, England, United Kingdom while working with WPP.
Noemi Mas Arnau has worked for Wpp, Arrival, Ey Seren, Epam Systems, and Engine Service Design.
Noemi Mas Arnau's colleagues at WPP include Rachel Lieblang, Carolina Otero, Elena Valero Alcantara, Teresa Isabel L., and Mariyana Prokopieva, Fcca.
You can use AeroLeads to view verified contact signals for Noemi Mas Arnau at WPP, including work email, phone, and LinkedIn data when available.
Noemi Mas Arnau holds Master, 3D Product Development from Elisava School Of Design.
Noemi Mas Arnau is listed with skills including User Centered Design, Service Design, Ethnography, Strategic Design, Interaction Design, Design Thinking, User Experience Design, and Concept Generation.
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