● Successfully led the migration of physical files to a digital environment, optimizing the location of crucial documents and expediting the search for specific information. Continuously improved established processes to enhance efficiency and effectiveness.● Took charge of system training, user development, and systematic management, ensuring updates as needed.● Conducted detailed budget analyses to understand the utilization of external and internal services by patients. Surveyed and analysed indicators, including the number of procedures performed internally and externally, additional costs, and savings resulting from the internalization of services. Provided insights to promote financial savings and maximize the utilization of internal services.● Maintained close contact with accounting and the board of directors to forecast payments. Understood the needs of partners, such as hospital networks, doctors' offices, and laboratories.● Held responsibility for preparing results presentations for the board of directors, presenting action plans based on gaps identified through evaluated indicators.● Managed team performance and quality reports. Led the development and management of people, providing feedback, conducting hiring and firing, in addition to providing training for the qualification of employees. ● Demonstrated extensive knowledge of internal policies and regulations, reviewing medical contracts according to budget, and conducting annual audits on active contracts.● Created quality processes and conducted audits in internal and external processes.● Understood patients' needs to integrate and internalize high-cost procedures, expanding the offer of procedures through the internal network and seeking savings with external expenses.

• Analyze fees in accordance with the rules outlined in the CBHPM table.• Organize and execute substrate and financial processing, including reversals.• Analyze production data using available reports and assist in extracting XML files.• Provide support in the gloss review process. Perform other related activities as assigned.

● Possessed a deep understanding of ANS (National Health Agency) standards and conducted cost analyses aligned with the guidelines established by the Brazilian Hierarchical Classification of Medical Procedures.● Provided leadership in educating and training staff to equip them with an understanding of new regulations imposed by regulatory bodies.● Took charge of extracting, cleaning, and importing data into the Infomed system, utilizing XML databases. Collaborated with the technology team to solve problems and identified user needs regarding data, demonstrating proficiency in SQL.

Led the organization and analysis of medical guides for the authorization of treatments, procedures, and medical consultations. Conducted detailed analyses of procedure descriptions, attending physicians, and patient information, and efficiently archived medical guides, facilitating their retrieval during audits.● Managed the distribution and screening of documents in accordance with established procedures, verified physical and electronic documents, and coordinated the payment of procedures for doctors, hospital networks, laboratories, and clinics.● Demonstrated extensive understanding of internal rules, monitored payments, and communicated with internal and external customers to address inquiries, present results, and provide guidance.

• Gained exposure to different company's areas and acquired foundational knowledge of processes.• Assisted in various tasks (inventory management, quality control checks, production documentation).