Operations Management. Process optimization (EOS/Traction). Business process automation. Customer Relationships Management. Team development.- Worked closely with the entrepreneur/business owner gaining a deep understanding of the vision, culture and pain points to develop and implement the company’s Operating System, rolling out operational processes, automating repetitive manual work and setting up tools and apps to build a scalable operating infrastructure. - Participated in crafting the company values along with the owner/CEO.- Set up, tracked and reported operational KPIs to identify the areas to focus when planning next service improvements/Quarterly goals, including the set up of automated dashboards.- Developed and rolled out ancillary processes and projects to improve operations and delivery such as a process to register technical issues, track the progress of solving actions and prevent recurrence; a process to log improvement ideas from the team and prioritized them aligned with Quarterly objectives; a process to log and manage client complaints, including identifying root causes to put in place mechanisms to prevent recurrence.- Led a scorecard-based 121-meeting cadence with Operations and Hiring Success team, based on situational leadership.- Conducted team building activities and personalized team development/coaching.- Led the capacity planning, scheduling and monitoring of team workload.- Developed the company’s Tone-of-Voice guidelines for client-facing activities, based on a clientcentered approach and aligned with the company values, and co-designed and led onboarding calls with clients, and other client-facing activities, focused on improving client experience and creation of “wow moments”.

At Novara Capital Group we advise companies globally to accelerate international growth, optimize net profits, and enhance equity value. We leverage our deep understanding and experience of EU endorsed tax incentives to ensure our clients achieve maximum equity and revenue opportunities by using intelligent tax structures, in a way that is ethical, transparent and effective.As Operations Manager in our Tenerife office, it’s my main focus to maintain processes and practices in alignment with company policies. Leveraging my extensive experience in Project Management, I supervise and ensure the timely and optimal execution of client’s projects, liaising with Spanish authorities, Canarian Government authorities and ZEC Comitee, as well as key stakeholders and colleagues across the business. I also strategize and find optimal solutions to meet and exceed our client’s requirements, enabling the creation of opportunities and relationships.

As Business Specialist in B2B Department, I gave technology consultancy and advice to Business clients in systems, products and technology services to boost their business’ performance. Through thorough analysis I was able to get a deep understanding of client’s needs, strategy and expectations, so to develop powerful and innovative solutions tailored to meet and exceed client’s requests. From a business perspective, I worked with both clients and partners to discover new opportunities, to build relationships and also to keep an eye on the market landscape, tracking competition, monitoring the evolution of new products and systems, connecting with suppliers to ensure an ever expanding pool of solutions for our clients.

Co-owner and Operations Manager. Soluciones Integrales it’s a company formed by professionals from different fields of Engineering, grouped in a structure that offers high levels of excellence. The mission of the organization is to provide integrated technology solutions for our clients in the business, industrial, construction and infrastructure areas, allowing them to focus on the productive core of their business.As Operations Manager I focused in consulting and Project Management of Building Automation and Electronic Security projects. I also conducted market analysis and new business research, finding new partners and suppliers to continuously improve and enhance our solutions portfolio, enabling the creation of new relationships and business opportunities.

Tracker GPS is company with 23 years of experience, specialized in satellite location and telematics solutions applied to logistics, distribution and security, with operations in Mexico, Panama, Colombia and Venezuela.I had the opportunity to work in the Tracker Security Systems Department, which specializes in installation projects and monitoring of Alarm and Security Systems for corporate, commercial and residential clients. As Technical Service Coordinator, my main focus was to supervise and ensure the timely and optimal execution of installation projects and technical service calls and visits, KPI monitoring, analysis and design of Preventive Technical Service plans for our customers, supervision of Monitoring Platform and managing Technical Service staff. However, my key contribution was in analysis, designing and leading the implementation of processes automation and improvements in the management of technical service requests, which lead to a steep decline of 85% in false alarms, resulting in the optimization of resources and increased performance, all part of a great team effort with full support of Customer Service and IT departments.

Project Management of Electronic Security System’s installation projects for corporate clients. As Project Manager my main focus was to plan and lead the optimal execution of Electronic Security System’s installation projects for more than 20 corporate clients in different industries such as F&B, Pharmaceutical, Banking & Finances, Oil & Gas, Transportation, Government. As part of managing projects within the PMI framework, several important tasks are routinely executed, such as planning and monitoring the execution schedule and project milestones, planning and leading communications with the team and stakeholders, analyzing and managing risks, supervising staff, KPI setting and performance monitoring and, in a general sense, to ensure the optimal execution of projects within time and budget. However, I also had the opportunity to contribute in other areas such as Quality control for Contractors and Technical staff, design, planning and execution of technical trainings, site surveys, internal processes improvement, translation of technical documents and Engineering material, stress analysis and testing of new products and systems, technical support to Sales team, amongst others, all of which consequently enhanced my impact within the organization and also presented a great opportunity for professional growth.

Project Management of Building Automation and Industry Automation System’s installation projects for corporate clients. As Project Manager my main focus was to plan and lead the optimal execution of Building Automation and Industry Automation System’s installation projects for corporate clients in different industries such as F&B, Pharmaceutical, Oil & Gas, Transportation, Government. Site survey, engineering calculations, cost estimation and preparation of Project, Products and Services Quotations.

Project Management technical assistance for Building Automation and Industry Automation System’s installation projects for corporate clients. As Project Manager Jr. my main focus was to assist PM in optimal execution of Building Automation and Industry Automation System’s installation projects for corporate clients in different industries such as F&B, Pharmaceutical, Oil & Gas, Banking & Finances, Transportation, Government. Performing Site surveys, engineering calculations, programming & commissioning automation controllers, supervision of technical staff and Contractors to meet Project deadlines, and performed Resident Engineer duties during the installation phase of projects.