We’re all about redefining customer care. Our AI bots chat like humans, learn from our proprietary data, and even pick up on your caller’s mood, saving you 90% of typical costs. Sounds cool, right? Stick with us as we shape the future of customer care. Let’s make customer service better, together.

As EveryWater's CCO, I've steered our growth from a local startup to a global player in water purification. I've leveraged our patented nanotechnology to create tailored filtration solutions.Product Management & DevelopmentCollaborating with our tech team, I've guided our products through all development stages, ensuring market-specific optimization. I've also led the development of an innovative portable bidet, showcasing my leadership and product development skills.Global ExpansionI've orchestrated strategic alliances, financial strategies, and a robust distributor network, strengthening our presence in Pakistan and setting the stage for global expansion. Sales Strategy & Project ManagementI've formulated dynamic sales strategies and managed multi-regional projects, leading to a successful product launch in Pakistan. Disaster Relief Initiatives & NGO PartnershipsIn response to a cholera outbreak in Pakistan, I led the #CholeraNoMore campaign, leveraging our innovative water filtration technology. I brokered partnerships with numerous NGOs, enabling efficient distribution of portable filters in disaster-struck regions.Achievements- Pioneered a strategic overhaul of sales channels, resulting in a remarkable 30% surge in market penetration within the inaugural year.- Forged strategic alliances with key NGOs and government entities, bolstering EveryWater's market visibility and presence by a significant 50%.- Led a comprehensive product component review, resulting in the implementation of superior tap connectors. This initiative not only improved product aesthetics but also led to a cost saving of 35 cents per unit, translating to an annual saving of approximately 10 million PKR.- Orchestrated the #CholeraNoMore campaign in response to a cholera outbreak in Pakistan, resulting in the efficient distribution of portable filters in disaster-struck regions and contributing to an 80% reduction in cholera cases in the areas served.

As the Director of EveryWater's upcoming US operations, I'm spearheading our strategic entrance into the American adventure market. I manage all operational aspects and sales strategies, ensuring our patented nanotechnology filtration solutions are tailored to meet this new market's demands.Strategic Leadership I guide the implementation of our unique portable water filtration systems for the US adventure market. My role involves aligning our product offerings with the specific needs of outdoor enthusiasts, positioning EveryWater as the go-to choice ahead of our launch.Sales & Operations Management I'm laying the groundwork for both online and offline sales channels, aiming to maximize our reach and visibility. My responsibilities also encompass operational logistics, including distribution, customer service, and establishing a robust feedback loop for continuous product improvement.

Supply Chain Management & Logistics OptimizationOrchestrated end-to-end supply chain operations, driving strategic vendor negotiations and logistics optimization. Sales SOPs & Inventory ManagementImplemented robust sales SOPs and inventory management systems, enhancing operational efficiency and customer satisfaction.Product Development & Cost-Saving MeasuresCollaborated with the product development team to introduce innovative solutions and cost-saving measures, such as the introduction of superior tap connectors.Crisis Management & Operations ScalingManaged the import and distribution of prototype filters during the COVID-19 pandemic, ensuring business continuity and customer satisfaction. Contract Renegotiation & Production EfficiencyLed the successful renegotiation of contracts with manufacturing partners, enhancing production efficiency while maintaining high product quality.Global Expansion PlanningLeading supply chain planning for the company's global expansion into the US, China, and India, involving strategic forecasting, supplier negotiations, and logistics planning.Achievements- Achieved a significant cost reduction of 40% through strategic vendor negotiations and logistics optimization.- Reduced lead times by 20% through the implementation of robust sales SOPs and inventory management systems, enhancing customer satisfaction.- Introduced superior tap connectors in collaboration with the product development team, improving product aesthetics and reducing costs.- Successfully managed a 15-fold increase in production capacity within a month during a major flood crisis.- Enhanced production efficiency through successful contract renegotiation with manufacturing partners.- Successfully navigated complex logistics to import sensitive lab equipment from Singapore to Pakistan, ensuring seamless operations.

As Deputy Manager of Operations at EveryWater, I played a pivotal role in streamlining daily operations, leading to a 15% increase in overall operational efficiency. My responsibilities spanned various facets of operations, including:Project Coordination & EfficiencyI liaised with different departments to ensure the timely completion of projects, resulting in a 20% improvement in project delivery times. I also assisted in the development and implementation of organizational policies and procedures, leading to a 25% reduction in process inefficiencies.Product Development & LaunchI was instrumental in the successful launch of a new product line, contributing to a 30% increase in annual revenue. I also led the development of an innovative portable bidet, showcasing my product development skills and contributing to the company's product portfolio.Research & Development CollaborationI collaborated with PCSIR (Pakistan Council of Scientific and Industrial Research) to develop a water testing lab. I shared my research about portable testing methods and kits with them, contributing to the ongoing research and development efforts.Achievements- Successfully launched a new product line, contributing to a 30% increase in annual revenue.- Led the development and successful launch of an innovative portable bidet, enhancing the company's product portfolio.- Streamlined daily operations, leading to a 15% increase in overall operational efficiency.- Improved project delivery times by 20% through effective coordination with different departments.- Reduced process inefficiencies by 25% through the development and implementation of organizational policies and procedures.

- Entrusted with a pivotal role in a specialized team during the Refueling Outage (RFO) of a nuclear plant, focusing on the intricate task of turbine overhaul, demonstrating technical acumen and commitment to operational excellence.- Collaborated with a cross-functional team to ensure the successful and timely completion of the RFO, contributing to the plant's operational efficiency, reliability, and longevity.- Leveraged a deep understanding of nuclear energy applications to propose and implement strategic enhancements to the plant's systems and processes, driving safety and performance improvements.- Upheld stringent safety protocols and regulations, fostering a culture of safety and maintaining a zero-incident record throughout my tenure.

As the Sales Manager at Shenzhen QianBaiYi Technology Co., Ltd, my role was multifaceted, encompassing sales strategy, customer relationship management, data analysis, and product line expansion. Here are the key highlights:Sales Strategy & Team LeadershipI led a team of sales representatives, setting ambitious sales goals and developing innovative strategies. My leadership and strategic planning resulted in a significant 35% increase in sales over my tenure.Customer Relationship ManagementI built and maintained strong relationships with clients, ensuring high levels of customer satisfaction. This led to a 50% increase in repeat business. I also implemented a new CRM system, improving sales tracking and customer communication.Data Analysis & Product Line ExpansionI regularly analyzed sales data to identify opportunities for growth. This led to the introduction of two new successful product lines, demonstrating my ability to leverage data for strategic decision-making and product development.Amazon Store LaunchI coordinated with various departments for the successful launch of a new Amazon store. This experience honed my skills in project management, cross-functional collaboration, and e-commerce.Achievements- Successfully managed and optimized the performance of multiple online stores across various platforms, leading to a significant increase in sales and customer engagement.- Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction and leading to a 50% increase in repeat business.- Analyzed sales data to identify opportunities for growth, leading to the introduction of two new successful product lines.- Successfully launched a new Amazon store, coordinating with various departments for a smooth and successful launch