Thaer Nofal Email & Phone Number

Amman, Jordan

In addition to being an IT Technical Support Manager at Beecell, I became responsible for delivering data science and artificial intelligence to various clients in the middle east and North Africa. Utilized advanced querying, visualization, and analytics tools to analyze and process complex data sets using SQL and Python libraries (e.g., Pandas, NumPy, Matplotlib, seaborn, Tableau, etc.). Consulted with company and clients to determine user needs and design solutions. Worked with stakeholders to develop quarterly roadmaps based on impact, effort, and test coordination. Implemented machine learning models (supervised) for regression and forecasting tasks. Applied analytical and critical thinking skills to enhance systems stability. Formatted, cleaned, combined, and filtered datasets for various businesses such as e-commerce transactions. Developed and implemented new forecasting models that increased company productivity and efficiency. Built customer lifetime value analysis for stores (supermarkets) and integrated it into their systems for accurate insights. Participated in Kaggle competitions to improve data modeling preparation for machine learning (regression & classification). Completed wide range of software development and programming tasks on contract basis.

Amman Jordan

 Supervised a team of 4 IT specialists / engineers. Implemented various GSM communication projects like (Anti-Spam systems, intelligent traffic steering, EFAX and RBT systems). Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Delivered projects to customer locations within specific timeframes. Demonstrated respect, friendliness, and willingness to help wherever needed. Resolved problems, improved operations, and provided exceptional service. Participated in team projects and demonstrated an ability to work collaboratively and effectively.

Amman, Jordan

 Managed, tracked, and coordinated problem resolution and escalation processes. Performed troubleshooting for Juniper, Cisco, and packet analysis. Troubleshot complex multi-vendor network service provider issues. Provided complete end-to-end engineering and installation of route-based IP network solutions. Provided network support services for devices such as hubs, bridges, routers, and other hardware. Created VPN infrastructure and allowed for secure remote connections. Detected intrusion attempts and promptly responded to DDoS attacks.

Amman Jordan

 Troubleshot complex multi-vendor network service provider issues. Provided network support services for devices such as hubs, bridges, routers, and other hardware. Monitored network capacity and performance to diagnose and resolved complex network problems. Assisted with implementation and support of network monitoring tools.