Noha Hafez Email & Phone Number

Egypt

Cairo, Egypt

• Create, Design & Deliver English Language Training for the emplyees to qualify them for sufficiently working environment.• Delivering soft skills training, GSM & technical training for the employees and new comers that would qualify them for sufficiently startup working with WE technical support & GSM customer care department.• Training product knowledge within implemented projects in WE technical support to reach the best outcome.• Monitor & Analyzing trainee performance during… Show more • Create, Design & Deliver English Language Training for the emplyees to qualify them for sufficiently working environment.• Delivering soft skills training, GSM & technical training for the employees and new comers that would qualify them for sufficiently startup working with WE technical support & GSM customer care department.• Training product knowledge within implemented projects in WE technical support to reach the best outcome.• Monitor & Analyzing trainee performance during the training, delivering the feedback to them, & creating final evaluation sheet for their performance during the training phase.• Familiar with creation programs such as "Articulate Story-line".• Created , implement and develop training initiatives such as online modules, interactive software and online programs, assuring continuous training to employees to promote long-term excellence.• Create & Design training projects such as "English Language Course". Show less

Al Jizah, Egypt

• To retain the port out customers & welcoming the new port in from another operator.• Handling the technical SR’s that assign from the call center, complain team& retail concerning any issue related to the port out/in customers.• Own the rejected port-in cases till getting the acceptance from the other operators.• Action and result oriented with the ability to make decision.• Excellent communications, negotiation and presentation skills both in Arabic and English.• Flexible… Show more • To retain the port out customers & welcoming the new port in from another operator.• Handling the technical SR’s that assign from the call center, complain team& retail concerning any issue related to the port out/in customers.• Own the rejected port-in cases till getting the acceptance from the other operators.• Action and result oriented with the ability to make decision.• Excellent communications, negotiation and presentation skills both in Arabic and English.• Flexible in terms of scheduling and availability, specially at times of outages and crises.• Make the proper communication with other departments to ensure work efficiency. Show less

Smar Village

● Answering incoming calls and provide all support to the customers. ● Investigate about the customers’ complaint and resolve it.● Provide the customers with full information about the company products and offers for prepaid and postpaid customers.● Joined Follow Up team. ● Handling more than one task per day.

Cairo, Egypt

• Maintain effective classroom control, organization and management. • Plan lessons suitable for the range of students within each class according to the agreed curriculum.• Teach the full range of learning areas. • Establish and maintain good working habits in classrooms, in accordance with the institution policies. • Assess students learning and progress on an ongoing basis. • Organize supplies and resources for lectures and presentations.• Deliver personalized… Show more • Maintain effective classroom control, organization and management. • Plan lessons suitable for the range of students within each class according to the agreed curriculum.• Teach the full range of learning areas. • Establish and maintain good working habits in classrooms, in accordance with the institution policies. • Assess students learning and progress on an ongoing basis. • Organize supplies and resources for lectures and presentations.• Deliver personalized instruction to each student by encouraging interactive learning. Show less

Cairo, Egypt

● Responsible for delivering General English class.● Advising student on career issues. ● Organizing and delivering classroom lectures to students. ● Evaluating a students' class work and assignments. ● Recording and maintain accurate student attendance records and grades.● Classroom management.● Creating a vibrant teaching atmosphere.

Master'S Degree, Linguistics

Education record

English Language And Literature/Letters