Noha Hafez Email & Phone Number

Egypt

Cairo, Egypt

• Create, Design & Deliver English Language Training for the emplyees to qualify them for sufficiently working environment.
• Delivering soft skills training, GSM & technical training for the employees and new comers that would qualify them for sufficiently startup working with WE technical support & GSM customer care department.
• Training product knowledge within implemented projects in WE technical support to reach the best outcome.
• Monitor & Analyzing trainee performance during… Show more
• Monitor & Analyzing trainee performance during the training, delivering the feedback to them, & creating final evaluation sheet for their performance during the training phase.
• Familiar with creation programs such as "Articulate Story-line".

Al Jizah, Egypt

• To retain the port out customers & welcoming the new port in from another operator.
• Handling the technical SR’s that assign from the call center, complain team& retail concerning any issue related to the port out/in customers.
• Own the rejected port-in cases till getting the acceptance from the other operators.
• Action and result oriented with the ability to make decision.
• Excellent communications, negotiation and presentation skills both in Arabic and English.
• Flexible… Show more

Smar Village

• Answering incoming calls and provide all support to the customers.
• Investigate about the customers’ complaint and resolve it.
• Provide the customers with full information about the company products and offers for prepaid and postpaid customers.
• Joined Follow Up team.
• Handling more than one task per day.

Cairo, Egypt

• Maintain effective classroom control, organization and management.
• Plan lessons suitable for the range of students within each class according to the agreed curriculum.
• Teach the full range of learning areas.
• Establish and maintain good working habits in classrooms, in accordance with the institution policies.
• Assess students learning and progress on an ongoing basis.
• Organize supplies and resources for lectures and presentations.

Cairo, Egypt

• Responsible for delivering General English class.
• Advising student on career issues.
• Organizing and delivering classroom lectures to students.
• Evaluating a students' class work and assignments.
• Recording and maintain accurate student attendance records and grades.
• Classroom management.

Master'S Degree, Linguistics

Education record

English Language And Literature/Letters