Operational• Guest satisfaction of all VIP Guest including Gold, Platinum and Ambassador Guests• All repeat Guests satisfaction and needs• Physical inspection of all guest VIP guests rooms daily• Meeting with all VIP guests daily• Handling all VIP and Elite Members Complaints and requests • Daily Inspection of all operational areas:o Maintenance Issueso Compliance with Operational Standardso Generating daily reports related to the inspectionso Follow up on agreed remedial actionso Direct responsibility for Gardens and Groundso Inspection of daily deep cleaning projects – F&B, Kitchen, Back of Houseo Standards inspections, reports and follow up on all Operational Standards• Planning and executing VIP Events• Responsible for Elite Status GSS Results• Responsible for all GSS VIP results• VIP Reservations and follow upFinancial• Preparation of Sheraton Owner’s presentations Monthly• Maintaining GM Office Budget• Handling all expense claim forms – GM OfficeDirect Project Management• Hydroponic Project• Gardens and Grounds Enhancement projects• Memorable Moments Project• HOH Enhancement Project• Specific Revenue Generating Project• Audit function on other Operational ProjectsGM PA Responsibilities• All normal PA functionsHR Function• Direct responsibility for 2 associatesOther• Chair Women of the Female Associates Council• Full Responsibility for Hotels Social Media Channels
Listed skills include Leadership, Event Planning, Microsoft Office, Microsoft Word, and 12 others.