1-Prepare meeting agendas.2-Facilitate team meetings using appropriate brainstorming, problem solving, decision making, and project planning techniques3-Manage meetings according to the team’s agreed upon guidelines4-Delegate team tasks as needed (e.g. recording, gathering information, etc.)5-Handling CRM.6-Facilitate ongoing self-evaluation of the team’s effectiveness7-Manage team conflicts so that problems are resolved constructively8-Ensure that plans are entered into the standardized format and updated at least monthly9-Prepare and review a variety of memorandums , correspondence , reports ,public ,notices permits and documents as assigned ,Complete various forms ,prepare and distribute reports for review and use ,prepare and maintain a variety of forms used by and assigned department or division ,provide clerical support to assist designated division staff in the completion of their duties and responsibilities .10-Oversee, prioritize, assign and review the work of staff involved in the customer service function, provide training and direction as needed.11-Answer question and provide information to the public concerning complaints and questions when referred by clerical staff.12-Maintain a variety of files and filing systems, prepare maintain and update various records, research and verify information as requested.13-Sort and distribute incoming and outgoing mails.14-Answer emergency calls.15-Perform other duties as assigned.16-Establish a strong working relationship with Finance, Treasury and Legal.17-Escalate cases where customer refuses to pay outstanding amounts.

1-Screening CV's.2-Responsible for Hiring Requisition.3-Maintain and update the recruitment database.4-Handling all phone Call interviews.5-Conducted interview.6-Send a regret mail to the UN qualified candidates7-Handling Exit interview.8-Handling and create filling system.9-Ensure the smooth and effective functioning of training events and special projects.10-Create training material such as binders, handouts, power point presentation, training evaluation, attendance sheet and newsletter.11-Attend classes or training and present summary to staff.12-Securing and managing training location.13-Answering and responding to outside Communication, such as phone calls, faxes and emails.14-Summarizing evaluation report for training and providing outcomes to training manager on weekly basis.15-Responsible for the internal communication in the company.16-Responsible for the training schedule.17-Updating materials.

1-Improve Mystery shopping results to maintain a gab of 10% from the competitor2-Handling all Customers’ complaints & recognitions effectively and efficiently.3-Monthly monitoring & coaching results. (Observation)4-To achieve 80% at least regarding Exit interview results.5-Store visit results.6-WIST results 80%.7-Customer waiting time enhancement month over month.8-To support delivering world class customer experience at all times.9-Ability to motivate, coach, delegate, manage time, supervise & lead other staff members10-Monthly monitoring & coaching forms.11-Staff training & development12-Feedback from superior & colleagues13-Ensure proper & effective communication (upwards & downwards)14-Delivery of all assigned tasks on time.15-Store’s WIST results to achieve 80%16-VBO attendance & implementation.17-Look & Feel - Improves store experience, standard & efficiency18-Regional & Retail managers Visit reports19-Merchandizing & in-store communication (POS materials guidelines.)20-Store visit report results and action plan.21-Ensure accurate & smooth day-to-day operations 22-Accurate inventory control & stock take.23-Maintenance & follow-up24-Compliance of Policy & Procedures25-Cash control inspection results.26-Short & over reports.27-Accurate & updated filing system.